Pearson VUE

Contractual Associate, Customer Service

Pearson VUE

contract

Posted on:

Location Type: Hybrid

Location: Noida • India

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About the role

  • Take on many different types of interest from internal stakeholders relating to customers’ experience
  • Understand the enquiry, ask questions and collaborate with departments to investigate issues
  • Take ownership of customer enquiries to deliver positive outcomes
  • Provide feedback and suggest improvements to avoid customer issues in the future
  • Respond and resolve customer queries
  • Input accurate customer information into the database

Requirements

  • Minimum Bachelor's Degree or Equivalent
  • 1+ years customer service experience preferred
  • Excellent oral and written communication skills
  • Proficiency in Microsoft Office Suite (Access, Excel, Word, etc.)
  • Familiar with various training tools and models; understanding of learning styles preferred
  • Effective problem-solving skills
  • Conflict management skills
  • Strong organization skills
  • Interpersonal savvy and ability to influence and relate to others
  • Time management skills
  • Ability to deal with ambiguity and overcome objections
  • Must be patient, positive, and professional
  • Strong attention to detail
  • Ability to set and meet goals
Benefits
  • competitive benefits package
  • exciting career development opportunities
  • rewards and incentives
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Microsoft Office SuiteAccessExcelWord
Soft Skills
oral communicationwritten communicationproblem-solvingconflict managementorganizationinterpersonal skillstime managementattention to detailgoal settingcustomer service
Certifications
Bachelor's Degree