Own and manage delivery for hyperscaler and/or strategic partner accounts, ensuring delivery excellence and strategic growth.
Contribute to customer solutions and Statements of Works to ensure feasible delivery and maximum value for customers, influencing outcomes and resolving ambiguities.
Lead all active contracts across the customer’s enterprise portfolio with a comprehensive, 360-degree view of progress, value and risk.
Manage and resolve all escalations to ensure smooth delivery and customer satisfaction.
Leverage deep understanding of the customer’s strategic goals and operational challenges to identify growth opportunities.
Turn 360o customer intelligence and insights from the customer’s active portfolio, into suggestions for new product enhancements, customer sales opportunities and operational efficiencies.
Influence and collaborate with customers, internal teams, and partners to drive seamless solution delivery and enhance customer success.
Define and embed mandated governance forums and quality controls such as Quarterly Review Boards, Steering Committees and Go/No-Go forums, supported by customer performance metrics.
Ensure all activities adhere to contractual agreements, scope, and specified deliverables; evaluate, document, and gain agreement to all changes of scope with commercial impact.
Mentor others in Delivery and Delivery Partnership and take accountability for evolving and maturing Delivery ways of working and processes.

Requirements

Proven experience in delivery management, preferably in consulting, with direct relationships with customer executives.
Demonstrated ability to build consensus while providing vision, direction, and strong leadership in high-pressure environments.
Experience in business development and growing customer accounts.
Proven track record of delivering $15m+ annual revenue streams.
Extensive transformation and change management experience.
Proven track record of leading globally distributed virtual teams.
Possess the ability to inspire, motivate, and mentor teams to achieve delivery goals.
Exceptional stakeholder management and executive relationship-building skills.
Advanced commercial acumen and P&L management.
Certification such as PMP, Prince2, or similar is preferred.

Benefits

Eligible to participate in an annual incentive program

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

delivery managementbusiness developmenttransformation managementchange managementP&L managementcontract managementcustomer solutionsrisk managementperformance metricsstakeholder management

Soft Skills

leadershipconsensus buildingmentoringinfluencingcollaborationcustomer satisfactionvision and directionmotivationcommunicationproblem-solving

Certifications

PMPPrince2