Pearson VUE

Customer Service Technician

Pearson VUE

full-time

Posted on:

Origin:  • 🇺🇸 United States

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Salary

💰 $26 per hour

Job Level

Junior

Tech Stack

GoVue.js

About the role

  • Provide first level technical support to Pearson VUE test centers for VUE Testing System software installation and operation
  • Act as first level support for installation team and internal support needs
  • Answer support calls promptly and courteously, offering solutions and documenting incidents
  • Assist with installation and configuration of new hardware and software
  • Support test centers with installation and use of VUE Testing System software via remote tools or phone-only support
  • Assist test centers with periodic rollout of software updates
  • Provide technical hardware/software support to internal and external customers via phone, email, incidents, instant messaging or on-site support
  • Assist with setup and technical support of client testing events
  • Assist with other duties/projects as assigned

Requirements

  • Associate degree in computers (preferred)
  • 1-2 years’ experience in Windows Application support
  • Customer Service experience required
  • A+ certification preferred
  • Proficient in the use of Windows 10 and Windows Server
  • Understanding and troubleshooting of basic Network configurations
  • Ability to troubleshoot and resolve hardware issues
  • Excellent listening, oral, and written communication skills
  • Effective planning and prioritizing skills
  • Strong customer service and follow up skills
  • Ability to work in a team environment
  • Adaptability and comfortable to change
  • Strong attention to detail