Customer Support

• Provide first level technical support to Pearson VUE test centers for VUE Testing System software installation and operation
• Act as first level support for installation team and internal support needs
• Answer support calls promptly and courteously, offering solutions and documenting incidents
• Assist with installation and configuration of new hardware and software
• Support test centers with installation and use of VUE Testing System software via remote tools or phone-only support
• Assist test centers with periodic rollout of software updates
• Provide technical hardware/software support to internal and external customers via phone, email, incidents, instant messaging or on-site support
• Assist with setup and technical support of client testing events
• Assist with other duties/projects as assigned

Customer Service Technician

Retail Loss Prevention Associate II

Financial Support Specialist

Customer Service Support Representative – Client Billing

Claims Support Representative

Pharmaceutical Support Specialist