Pearson VUE

Customer Service Operations Support Administrator

Pearson VUE

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇮🇳 India

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Job Level

JuniorMid-Level

About the role

  • Responding to customer inquiries via chat and email: Answering questions, providing information, and addressing concerns related to their purchases.
  • Escalating to internal departments or external clients as needed based on customer's query
  • Troubleshooting technical issues: Resolving customer problems and escalating complex issues to higher levels of support when needed
  • Providing product or service assistance: Helping customers navigate products or services, train users on how to redeem a voucher/study material, etc.
  • Documenting customer interactions: Recording the nature of inquiries, solutions provided, and any follow-up actions via case notes
  • Communicating professionally: Maintaining a high level of professionalism and customer service etiquette in all interactions
  • Following up with help tickets: Communicating with customers via email to follow up with help tickets

Requirements

  • Minimum High School Diploma or equivalent
  • Minimum of 2 years of Customer service experience preferred
  • Basic technical troubleshooting experience preferred
  • Proficient in standard technology including Windows, Microsoft 360 OneDrive, Excel, Word, and other related applications
Benefits
  • health insurance
  • retirement plans
  • paid time off
  • flexible work arrangements
  • professional development

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
technical troubleshootingcustomer service
Soft skills
communicationprofessionalismproblem-solvingcustomer service etiquette
Certifications
High School Diploma