Support Engineer

Pear VC

full-time

Posted on: 12/25/2025

Location Type: Remote

✨ AI Apply

💰 £35,000 - £45,000 per year

About the role

Be the first line of defense for customer tickets and questions.
Help with customer onboarding and training.
Build scalable systems for customer support, including our internal knowledge base.
Channel customer feedback to our product development team.

Proven interest in learning and teaching: You'll be educating customers every day and learning about our product and technical systems.
A passion for software products and an interest in diving into the technical weeds on them.
Great written and spoken and communication skills to enable you to communicate well with customers.
Ability to juggle multiple priorities across competing customer requests.
Interested in the sort of rapid growth that only early stage startups can provide.
Extreme ownership and attention to detail. You’re a person who never drops balls.
A bias for action: You ship fast and iterate based on feedback.
(Optional) Knowledge of the Privacy or Legal fields.
(Optional) Coding knowledge and interest in growing your coding skills.

Benefits

Impact: Your work will directly shape the future of the company.
Growth: High ownership, deep collaboration with company leadership and customers.
Speed: We move fast, ship often, and value autonomy.
Culture: Our team is kind, collaborative, inquisitive, and inclusive.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

coding knowledge

Soft Skills

communication skillscustomer onboardingcustomer trainingattention to detailability to juggle multiple prioritiesextreme ownershipbias for action