PeakMade Real Estate

Operations

• Assist, manage and/or lead transitions to ensure all takeover processes are within company policy and procedure including, but not limited to: transition calls, project manager and liaison between department heads, managers, and owners
• Manage, lead, and take initiative to improve all transition & due diligence processes
• Act as liaison between client & Peak for transition properties, supporting client kickoff and attending regular update calls
• Assist on property due diligence assignments prepare corresponding recommendations and write ups
• Serve as onsite transition lead and/or operational support during takeovers for initial 3 weeks
• Assist with disposition processes and coordination, as needed
• Assist with post transition tasks to ensure project is stabilized
• Assist New Development & Operations teams, as needed
• Communicate with Transition Lead, Regional Managers, or other onsite managers regarding the necessary property Scope of Work prior to arriving at assignment.
• Serve as primary manager of the property in the absence of the Property Manager or Assistant Manager; fill in for open positions as necessary. These responsibilities include, but are not limited to, the following:
• Supervise onsite staff and oversee daily operations in accordance with the manager DWM
• Monitor property accounts receivable, including posting and collecting resident charges, monitoring and following up on bad debt, and filing evictions.
• Monitor property accounts payable, including processing invoices and security deposits for approval by Property Manager or Regional Manager
• Assist in directing and assisting workers in the scheduling and performance of turn events from move-out to move-in day.
• Participate in the planning and implementation of marketing plan including community social activities.
• Assist with leasing responsibilities to maximize occupancy
• Maintain an excellent customer service relationship by adhering to Peak Service Standards
• Interview candidates for available property positions and participate in the selection process of new hires by making recommendations to the Property Manager/Regional Manager
• Assist in conducting new hire orientation for on-site positions, conduct training for part-time leasing consultants as part of the Peak Leasing Experience, and monitoring other training needs for on-site property staff
• Assist in scheduling and managing leasing consultants while working at a particular property
• Assist in addressing employee-related issues
• Compile and submit payroll reports; Enter and approve payroll if requested by Regional Manager
• Handle resident emergencies in a professional manner, documenting all events and notifying the Atlanta Office.
• Lead weekly staff meeting (in absence of Property Manager)
• Address complaints and resolve issues in a timely and professional fashion
• Responsible for the general upkeep and cleaning of office, clubhouse, and buildings
• Assist the Property Manager or Regional Manager in supervising maintenance staff, and when necessary, directly scheduling property repairs with outside contractors. Other facilities management tasks include, but are not limited to:
• Participate in property inspections, quarterly, move-in and move out
• Write up and file service requests from residents upon receipt, and take necessary steps to ensure timely response by appropriate staff
• Maintain key control of occupied and vacant units
• Coordinate preparation and processing of leases and related paperwork for approval by Property Manager or Regional Manager
• Perform various administrative tasks as needed
• Assist in preparation of weekly and monthly reporting requirements
• Responsible for helping property meet budgeted revenues, expenses, and Net Operating Income
• Address complaints and resolve issues in a timely and professional fashion
• Maintain up-to-date knowledge of Company policies & procedures
• Retain accurate records. Audit lease files as required
• Ensure accurate record retention and property compliance with record retention policies for approval by Regional Manager
• Perform other duties and tasks as assigned per the requested scope of work.

National Operations and Transitions Specialist