Lead Account Manager
PEAK6
full-time
Posted on:
Location Type: Hybrid
Location: Austin • New York • Texas • United States
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Salary
💰 $156,000 - $195,000 per year
Job Level
About the role
- Serve as the primary strategic partner for Apex's most complex, high-value, or strategically important client relationships across fintechs, broker-dealers, and RIAs
- Lead resolution of highly complex, multi-faceted client issues requiring deep technical expertise in clearing operations, custody workflows, regulatory requirements, and financial markets infrastructure
- Partner with senior leadership and Relationship Managers to develop and execute strategic account plans that drive client growth, retention, and satisfaction
- Act as executive-level escalation point for critical client matters, providing expert guidance and decisive action during high-stakes situations
- Proactively identify systemic issues across the client base and develop scalable solutions that enhance the overall client experience
- Design and implement client communication strategies during complex scenarios ensuring transparency and confidence
- Own end-to-end delivery of complex, multi-stakeholder client initiatives involving technology implementations, product enhancements, or operational transformations
- Serve as subject matter expert for internal teams on clearing and custody operations, regulatory compliance, and fintech business models
- Lead cross-functional collaboration across Product, Operations, Compliance, Technology, and Sales to align on client needs and drive organizational priorities
- Mentor and develop junior and mid-level account management team members, sharing industry knowledge and best practices
- Establish and maintain comprehensive documentation standards, knowledge repositories, and client relationship frameworks to drive team excellence
- Manage enterprise-level vendor assessments, due diligence questionnaires, and compliance reviews for institutional clients with sophisticated requirements
- Analyze client support trends, identify improvement opportunities, and partner with Service Management to implement process enhancements
- Contribute to the development of account management methodologies, tools, and best practices that scale across the organization
Requirements
- 10+ years of financial services industry experience
- significant experience in clearing, custody, broker-dealer operations, or fintech platforms serving institutional clients
- deep, hands-on expertise with clearing and custody operations including account opening, funding, trading, settlement, corporate actions, and regulatory reporting
- proven track record managing complex client relationships and delivering results in fast-paced, high-growth environments
- experience working with fintechs, broker-dealers, and/or registered investment advisors strongly preferred
- Bachelor's degree required; MBA or relevant advanced degree is a plus
- FINRA Series 7 and Series 63 licenses required
- Series 24 or other principal licenses highly preferred
- experience with client-facing technology platforms, APIs, and operational workflows preferred
Benefits
- healthcare benefits (medical, dental and vision, EAP)
- competitive PTO
- 401k match
- parental leave
- HSA contribution match
- paid subscription to the Calm app
- generous external learning and tuition reimbursement benefits
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
clearing operationscustody workflowsregulatory compliancefinancial markets infrastructureaccount openingfundingtradingsettlementcorporate actionsregulatory reporting
Soft Skills
strategic partnershipclient growthclient retentionclient satisfactionexecutive-level escalationcross-functional collaborationmentoringdocumentation standardsprocess enhancementsproblem-solving
Certifications
FINRA Series 7FINRA Series 63Series 24