PCMI

Production Engineer

• PCMI (Policy Claim Management International) is a fast-growing SaaS provider of integrated software for Extended Warranty Management and Finance and Insurance (F&I) administration
• Maintain the health and stability of the TruComply platform by monitoring technical systems and business processes
• Monitor production systems for application errors, integration failures, and business process anomalies (e.g., missing or delayed cancellation requests, abnormal refund volumes)
• Investigate and resolve technical issues across databases, APIs, integrations, and workflows
• Execute SQL queries, analyze records, and perform data validation/fixes when necessary
• Diagnose and troubleshoot REST/SOAP APIs, XML/JSON data, and provider integrations
• Perform root cause analysis and implement corrective and preventive actions
• Proactively identify patterns or systemic issues in transaction data and escalate as needed
• Provide feedback to product development based on recurring issues and observed gaps in system or process design
• Collaborate with providers, partners, and business users to gather context, resolve escalations, and ensure process alignment
• Manage and track incidents, escalations, and fixes using Azure DevOps
• Document technical knowledge, troubleshooting runbooks, and business workflow insights
• Support operational readiness during new releases and feature rollouts, including testing and monitoring
• Act as subject matter expert on the intersection of technical infrastructure and TruComply business processes

Production Support Engineer

Product Manager

• Lead the design and development of PCMI lender compliance products
• Partner with the VP of Lender Compliance Solutions on product vision and strategy
• Plan and prioritize product development and feature backlog based on product strategy
• Develop detailed product feature specifications and ensure clarity for relevant teams
• Assess value, develop cases, and prioritize stories, epics, and themes to align work with product strategy
• Mitigate roadblocks to achieve sprint and release goals
• Lead product-release plans and set expectations for delivery of new functionalities
• Serve as product ambassador internally and externally
• Lead product and feature design from concept through implementation for dealer services products
• Conduct user research and usability testing to ensure products meet customer needs
• Collaborate with engineering, marketing, and sales to define product requirements and roadmaps
• Create high-fidelity designs and apply a data-driven approach incorporating user feedback and analytics

Production Support Engineer

Product Owner, Lender Compliance