PCMI

Vice President

• Define and communicate the strategy, operating model, and long-term vision for the PS organization in alignment with company objectives.
• Establish the organizational structure, roles, and capacity required to support the company's growth trajectory.
• Develop and present the PS business plan annually, including headcount, revenue, margin, and investment targets.
• Own the PS P&L, including revenue, cost of delivery, gross margin, and contribution margin.
• Set and manage annual budgets in partnership with Finance; hold accountability for achieving quarterly and annual financial targets.
• Drive pricing strategy for PS engagements in collaboration with Sales and Finance, balancing competitiveness with margin requirements.
• Leads the Project Manager and Application Consultant teams in day to day activities.
• Provides constructive and timely performance input to evaluations.
• Manages the conversion team.
• Serve as the executive sponsor for the company's most strategic client relationships during and after implementation.
• Intervene personally on critical escalations, acting as the highest point of resolution within PS.
• Champion a customer-first culture in which delivery teams are empowered and accountable for client success.
• Partner with Sales and Account Management to ensure PS is positioned as a strategic differentiator in the sales process.

Vice President, Professional Services

Product Manager

• Owns product strategy, roadmap, and investment priorities for the Core Product domain
• Leads and scales a product management organization, not just individual contributors
• Accountable for customer impact and business outcomes of Core Product initiatives
• Serves as a strategic partner to Engineering, Architecture, Sales, Marketing, and Operations
• Acts as the primary executive voice of the customer for the Core Product
• Build, lead, and develop a high‑performing product management organization aligned to company objectives
• Establish clear roles, responsibilities, and career paths for product leaders and managers
• Set expectations for strong product discovery, customer validation, and outcome‑based delivery
• Implement and evolve product operating rhythms to support planning, delivery, and measurement
• Ensure continuous customer engagement to validate strategy and execution
• Partner with Product Managers, Sales and Customer Success to test assumptions, pricing, packaging, and willingness‑to‑pay
• Use qualitative and quantitative insights to refine strategy and roadmap
• Partner cross‑functionally to ensure go‑to‑market readiness and adoption
• Own the product side of launch planning, enablement, and success measurement
• Ensure product value is realized by customers and reflected in business result
• Recruits, hires, and develops product leaders and individual contributors
• Sets performance expectations tied to outcomes, not activity
• Coaches leaders to scale impact across teams and initiatives

Vice President – Product Management

DevOps Engineer

• Oversee the process of releasing PCMI software to our clients.
• Act as a Subject Matter Expert in building and delivering software and DevOps using best practices.
• Troubleshoot issues that occur during the build/deployment process.
• Design, implement, and manage automated processes for infrastructure provisioning, configuration management, and application deployment.
• Build and maintain CI/CD pipelines using using Azure DevOps, TeamCity and Octopus Deploy.
• Create infrastructure-as-code to create repeatable and reliable infrastructure change processes.
• Manage and optimize cloud infrastructure on Azure.
• Collaborate with development, QA, and operations teams to implement DevOps best practices.
• Troubleshoot and resolve issues in development, test, and production environments.
• Implement and manage observability and alerting solutions to ensure system health and performance.
• Support efforts to improve system security and compliance.
• Document processes and procedures for internal use.

Vice President, Professional Services

Vice President – Product Management

Senior DevOps Engineer