Senior Production Engineering Manager – Integration & Support Engineering Management
Boeing
Production Support Engineer
PCMI
full-time
Posted on:
Location: Alabama • 🇺🇸 United States
Visit company websiteSalary
💰 $95,000 - $115,000 per year
Job Level
JuniorMid-Level
Tech Stack
AzureJavaSOAPSQL
About the role
- PCMI (Policy Claim Management International) is a fast-growing SaaS provider of integrated software for Extended Warranty Management and Finance and Insurance (F&I) administration
- Maintain the health and stability of the TruComply platform by monitoring technical systems and business processes
- Monitor production systems for application errors, integration failures, and business process anomalies (e.g., missing or delayed cancellation requests, abnormal refund volumes)
- Investigate and resolve technical issues across databases, APIs, integrations, and workflows
- Execute SQL queries, analyze records, and perform data validation/fixes when necessary
- Diagnose and troubleshoot REST/SOAP APIs, XML/JSON data, and provider integrations
- Perform root cause analysis and implement corrective and preventive actions
- Proactively identify patterns or systemic issues in transaction data and escalate as needed
- Provide feedback to product development based on recurring issues and observed gaps in system or process design
- Collaborate with providers, partners, and business users to gather context, resolve escalations, and ensure process alignment
- Manage and track incidents, escalations, and fixes using Azure DevOps
- Document technical knowledge, troubleshooting runbooks, and business workflow insights
- Support operational readiness during new releases and feature rollouts, including testing and monitoring
- Act as subject matter expert on the intersection of technical infrastructure and TruComply business processes
Requirements
- Bachelor’s degree in Computer Science, Information Systems, or related field or equivalent experience
- 2–4 years of experience in production support, application support, or enterprise system troubleshooting
- Experience in software development lifecycle and Agile methodologies
- Strong SQL skills and proven ability to work directly with relational databases
- Prior experience with enterprise integrations (REST/SOAP APIs, XML, JSON, batch processing)
- Exposure to business process support (finance, insurance, or compliance workflows preferred)
- Experience with Azure DevOps for ticketing and tracking
- Familiarity with monitoring tools (e.g., New Relic, App Insights, or similar)
- Proficiency with SQL (DML commands, joins, validation queries)
- Understanding of workflows and transaction data in enterprise systems
- Basic programming knowledge (C#, Java, or similar) preferred
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