PCMI

Production Support Engineer

PCMI

full-time

Posted on:

Origin:  • 🇺🇸 United States • Alabama

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Salary

💰 $95,000 - $115,000 per year

Job Level

JuniorMid-Level

Tech Stack

AzureJavaSOAPSQL

About the role

  • PCMI (Policy Claim Management International) is a fast-growing SaaS provider of integrated software for Extended Warranty Management and Finance and Insurance (F&I) administration
  • Maintain the health and stability of the TruComply platform by monitoring technical systems and business processes
  • Monitor production systems for application errors, integration failures, and business process anomalies (e.g., missing or delayed cancellation requests, abnormal refund volumes)
  • Investigate and resolve technical issues across databases, APIs, integrations, and workflows
  • Execute SQL queries, analyze records, and perform data validation/fixes when necessary
  • Diagnose and troubleshoot REST/SOAP APIs, XML/JSON data, and provider integrations
  • Perform root cause analysis and implement corrective and preventive actions
  • Proactively identify patterns or systemic issues in transaction data and escalate as needed
  • Provide feedback to product development based on recurring issues and observed gaps in system or process design
  • Collaborate with providers, partners, and business users to gather context, resolve escalations, and ensure process alignment
  • Manage and track incidents, escalations, and fixes using Azure DevOps
  • Document technical knowledge, troubleshooting runbooks, and business workflow insights
  • Support operational readiness during new releases and feature rollouts, including testing and monitoring
  • Act as subject matter expert on the intersection of technical infrastructure and TruComply business processes

Requirements

  • Bachelor’s degree in Computer Science, Information Systems, or related field or equivalent experience
  • 2–4 years of experience in production support, application support, or enterprise system troubleshooting
  • Experience in software development lifecycle and Agile methodologies
  • Strong SQL skills and proven ability to work directly with relational databases
  • Prior experience with enterprise integrations (REST/SOAP APIs, XML, JSON, batch processing)
  • Exposure to business process support (finance, insurance, or compliance workflows preferred)
  • Experience with Azure DevOps for ticketing and tracking
  • Familiarity with monitoring tools (e.g., New Relic, App Insights, or similar)
  • Proficiency with SQL (DML commands, joins, validation queries)
  • Understanding of workflows and transaction data in enterprise systems
  • Basic programming knowledge (C#, Java, or similar) preferred