PCMI

Senior Project Manager

PCMI

full-time

Posted on:

Location Type: Hybrid

Location: Park Ridge • Illinois • 🇺🇸 United States

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Salary

💰 $110,000 - $130,000 per year

Job Level

Senior

Tech Stack

PMPSDLC

About the role

  • Deliver our software solutions in time and on budget, being on top of project status and always being proactive in driving issue resolution forward.
  • Demonstrate multi-disciplinary team leadership by effectively utilizing internal and external resources.
  • Build Trusted Advisor relationships with clients while performing project management best practices throughout the course of all project phases.
  • Communicate and gather requirements from key stakeholders to formulate a business vision and determine the scope of the project.
  • Ensure completion of deliverables, managing schedules, customer expectations, meeting milestones, and ensuring customer and project success.
  • Strong focus on maintaining client satisfaction, enhancing the PCRS package, and communicating successfully to the development team.
  • Create implementation plans and manage changes to project scopes, schedules, and costs using appropriate verification processes.
  • Proactively monitor clients’ transactions and processes, perform analysis, and provide recommendations to necessary parties to ensure customer satisfaction with PCMI products and services.
  • Clearly and tactfully articulate problems, resolutions, and provide recommendations in an understandable manner to both technical and non-technical audiences via conference calls, WebEx, and in person.
  • Proactive follow-up (daily/weekly) with customers on project status to drive on-time delivery.
  • Perform ongoing review of project status to identify any project risks along with risk mitigation plan.
  • Report weekly to management on accomplishments, activities, and progress against goals and objectives; engage management appropriately and in a timely manner in problem determination, remediation, and resolution.
  • Represent the company at industry conferences and events as needed.

Requirements

  • Bachelor’s degree in computer science, Business, Engineering, Information Technology, or related field or equivalent work experience.
  • PMP Certified, preferred.
  • 3-5+ years as a customer facing Project Manager implementing SaaS solutions.
  • Implementation experience with 6–12-month timelines including data conversions and process improvement, preferred.
  • SaaS delivery experience in either the Insurance, Financial or Automotive warranty industry highly preferred.
  • Experienced in data driven tracking & verification for project conversion and testing progress.
  • Experienced in resource scheduling, utilization targets, owning a budget, and have worked extensively in Professional Services.
  • Passionate about customer success, building relationships, and learning.
  • Complete knowledge and understanding of the software development lifecycle (SDLC).
  • Expertise in creating technical documentation, functional design documents, and workflow processes.
  • Competent with application software implementation and testing practices.
  • Available for flexible national and international travel to client sites approximately 10%-20%
Benefits
  • Health, Dental & Vision Insurance
  • Health Savings Account (HSA)
  • Flexible Spending Account (FSA)
  • Short & Long Term Disability Insurance
  • Company-Paid Long-Term Disability
  • Company-paid Life Insurance
  • Voluntary Life Insurance
  • Voluntary Accident Insurance
  • Employee Assistance Program
  • 401k with generous Company Match
  • Commuter Benefits
  • Paid Time Off accrued per pay period
  • 10 Paid Holidays
  • Paid Parental Leave
  • Annual Bonus Program
  • Professional Development Opportunities
  • Employee Events
  • Wellness Programs
  • Employee Discount Programs
  • Office in Park Ridge, IL - Convenient location to Blue Line

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
project managementSaaS solutionsdata conversionsprocess improvementresource schedulingbudget managementsoftware development lifecycle (SDLC)technical documentationfunctional design documentsapplication software implementation
Soft skills
team leadershipclient satisfactioncommunicationproblem resolutionrelationship buildingproactive follow-uprisk managementcustomer successanalytical skillsinterpersonal skills
Certifications
PMP Certified
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