PCL Construction

Service Desk Support Administrator

PCL Construction

full-time

Posted on:

Location Type: Office

Location: Long Beach • California • United States

Visit company website

Explore more

✨ AI Apply
Apply

Salary

💰 $82,000 - $105,000 per year

About the role

  • Promote the adoption of technology solutions at district jobsites including deployment, ongoing support, and training
  • Passionate about being engaged in adoption of new processes and emerging technologies that enhance efficiencies
  • Actively seeks out issues, problems, and opportunities, and creates solutions
  • Work with operational project teams to identify innovations, challenges, issues and solutions
  • Build working relationships with project and district teams
  • Provides implementation support on corporate and regional initiatives
  • Jobsite setup and maintenance for various technologies and infrastructure, including remote support
  • Administers and monitors district office and construction sites server resources and technology solutions to ensure optimal operation and respond to issues
  • Plans, creates and delivers technical training and other knowledge resources
  • Resolve user-reported problems through timely logging of issues, resolution to problems, following the companies’ procedures and policies
  • Assists other team members with technical issues

Requirements

  • High school diploma or equivalent required
  • Bachelor’s or Associate’s degree in computer technology or a related discipline
  • 5 years of progressive experience in a related field
  • Effective verbal and written communication skills, with the ability to communicate complex ideas and concepts clearly and concisely
  • Intermediate problem-solving and troubleshooting skills
  • Organizational and time management skills, with the ability to multitask and prioritize own work and delegate simple tasks
  • Results-oriented and able to drive deadlines
  • Knowledge of change management methodologies an asset
  • Ability to establish and maintain effective stakeholder relationships
  • Intermediate understanding of networking standards
  • Must be able to lift over 40 lbs. as part of regular job duties
  • Position involves up to 25% travel within the district/country
Benefits
  • Employee ownership opportunities that build long-term value
  • Annual discretionary performance bonuses
  • 401(k) with company match
  • Industry-leading medical, dental and vision benefits
  • Prescription drug coverage and telemedicine services
  • Life, AD&D and disability insurance
  • Paid parental leave and family care support
  • HSA or FSA for healthcare, dependent care and transportation
  • Mental health and wellness support, including Employee Assistance Programs
  • Career growth pathways, leadership development and mentorship programs
  • Access to world-class training through PCL’s College of Construction and professional development courses
  • Ongoing opportunities to learn new skills, explore different roles and grow your career across sectors and regions
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
technical trainingtroubleshootingnetworking standardstechnology solutionsjobsite setupserver administrationproblem-solvingchange management methodologiesdeploymentsupport
Soft Skills
communication skillsorganizational skillstime managementmultitaskingresults-orientedrelationship buildingproblem-solvingability to delegateengagementadaptability
Certifications
high school diplomaBachelor’s degreeAssociate’s degree