Paytm

Product Manager – Merchant Lending

Paytm

full-time

Posted on:

Origin:  • 🇮🇳 India

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Job Level

Junior

Tech Stack

SQL

About the role

  • Design frictionless, intuitive digital journeys for merchants (onboarding, credit decisioning, KYC, disbursement, repayment, and closure)
  • Identify and eliminate drop-off points using funnel data and user feedback
  • Develop a nuanced understanding of small business owners’ needs, anxieties, and motivations when borrowing
  • Translate insights into UI/UX that builds trust and reduces cognitive load
  • Evangelize customer-first practices within the merchant lending space
  • Work with solution architects and engineering leads to define technical solutions and product requirements
  • Manage product roadmaps, deliverables, and ensure product reporting exists to track KPIs
  • Use data (SQL/excel) to analyze funnels, identify bottlenecks, form hypotheses, run A/B experiments, and track impact
  • Run edge cases and proactively test product features to provide early feedback
  • Track OKRs and KPIs and adjust product strategies for optimization

Requirements

  • Bachelor’s degree in engineering, computer science and/or related field (MBA from top tier colleges preferred)
  • Professional experience of 1-3 years in Product Management
  • Relevant experience in the broader FinTech ecosystem
  • Exposure to building products for MSMEs
  • Strong customer empathy and knack for UI/UX design
  • Strong first principles thinker, comfortable diving deep into data to uncover insights
  • Ability to understand different technology platforms and work with solution architects/engineering leads
  • Ability to write detailed product requirement documents (PRDs) and manage roadmaps and deliverables
  • Use SQL or comparable query languages/excel to access, analyze, and validate data independently
  • Use data to identify bottlenecks, define hypotheses, run experiments (A/B), and track impact
  • Ability to run edge cases, proactively test products and ensure entire journeys are covered
  • Track key product and data metrics (OKRs and KPIs) and adjust strategies for optimization
  • Ability to work and deliver on expectations in a fast-paced work environment
  • Excellent oral, written, verbal and interpersonal communication skills