Paytm

Human Resources

• Lead the HR Function centrally to partner and advise the business.
• Work closely with the business to support achievement of growth objectives and future talent needs.
• Overall accountability for assigned stakeholders and manage a span of 300-400 tech employees.
• Drive governance on critical HR metrics such as retention and engagement cost for a fast-paced business.
• Engage with internal and external partners in a matrixed relationship for CB, Staffing, HRSS, and the business.
• Operate independently to ensure employee satisfaction; train, mentor, and lead HR initiatives and Best Practices.
• Implement change initiatives related to culture, performance, recognition, and policies; oversee HR operations, Employee Relations, and Business HR teams.
• Promote alignment and collaboration across the organization, driving synergy and consistent messaging.
• Understand business challenges to assist with change processes and manage senior stakeholders to tackle business problems.
• Manage queries, issues, and escalations; participate in knowledge sessions and company events.
• Deploy and monitor the performance management system and ensure adherence to processes.
• Handle engagement and retention activities and execute central level organizational projects.

Assistant Manager, HRBP

Sales

• Drive growth of distribution and market share in the assigned area of operations
• Ensure visibility and accountability through extensive QR & Soundbox deployment and product sales
• Identify and recruit the sales team and align them to drive market business
• Plan market size, span and geographies for ASMs
• Devise methods to communicate plans/targets to minimize expectations vs delivery gap
• Monitor quality parameters as suggested by management
• Validate and conduct audits on acquisitions and sales done by the team
• People manage a large team of 5-10 ASMs and 200+ indirect employees
• Travel extensively within the specified area and coach/mentor the team

Area Sales Manager, Offline Merchant QR

Manager

• Grow distribution and market share in assigned area of operations
• Drive visibility and accountability through extensive QR & Soundbox deployment and sales
• Identify, recruit and align the sales team to drive market business
• Plan market size, span and geographies for ASMs
• Communicate plans/targets to minimize expectations vs delivery gap
• Monitor quality parameters as suggested by management
• Validate and conduct audits on acquisitions and sales by the team
• People manage a large team of 5-10 ASMs and 200+ indirect employees
• Travel extensively within the specified area to oversee operations

City Head – Senior Manager/DGM, General Trade

Product Analyst

• Build & monitor funnel performance for various merchant lending offerings.
• Write complex SQL queries to extract, clean, and analyze large datasets.
• Conduct Root Cause Analysis (RCA) to identify bottlenecks or anomalies in product flows to deliver actionable insights and recommendations to Product Managers.
• Generate insights and validate hypotheses by working closely with Product Managers on user product interaction data.
• Keep plugged in to the latest developments in the data engineering, analytics and sciences ecosystem leveraging technologies such as LLMs to solve repetitive problems using a platform approach.
• Create dashboards and reports using Looker, MS Excel, and other BI tools to track KPIs.
• Collaborate with engineering, risk, and operations to support product experimentation and data validation.
• Automate regular reporting and deep dives for advanced analysis.

Assistant Manager – Product Analyst, Lending

Product Manager

• Contribute to product development and strategy for the Gold Team.
• Assist in market research and competitive analysis.
• Support cross-functional teams in product-related initiatives.

Product Management Intern

Senior Manager – City Head

• Working closely with business, growth, design & cross-functional teams to understand product use cases, customer journeys, business applicability and impact of each use case
• Understand different technology platforms, their features and collaborate with solution architects/engineering leads
• Write detailed product requirement documents, manage future roadmaps and deliverables
• Own end-to-end product lifecycle for lending journeys – onboarding, credit decisioning, disbursement, repayment, and closure
• Define and optimize funnels to drive adoption, reduce drop-offs, and improve approval/disbursement rates
• Use data to identify bottlenecks, define hypotheses, run experiments (A/B), and track impact
• Be involved in what your team is building - run edge cases, test products proactively and provide feedback early in the cycle
• Ensure entire journeys are covered and product reporting exists to track KPIs for the product and its success
• Use SQL or comparable query languages/excel to access, analyze, and validate data independently
• Track key product and data metrics (OKRs and KPIs), adjusting strategies as needed for product optimization
• Stay updated with RBI regulations, compliance norms, best industry practices and credit bureau practices

Associate Product Manager – Lending

• Design frictionless, intuitive digital journeys for merchants (onboarding, credit decisioning, KYC, disbursement, repayment, and closure)
• Identify and eliminate drop-off points using funnel data and user feedback
• Develop a nuanced understanding of small business owners’ needs, anxieties, and motivations when borrowing
• Translate insights into UI/UX that builds trust and reduces cognitive load
• Evangelize customer-first practices within the merchant lending space
• Work with solution architects and engineering leads to define technical solutions and product requirements
• Manage product roadmaps, deliverables, and ensure product reporting exists to track KPIs
• Use data (SQL/excel) to analyze funnels, identify bottlenecks, form hypotheses, run A/B experiments, and track impact
• Run edge cases and proactively test product features to provide early feedback
• Track OKRs and KPIs and adjust product strategies for optimization

Product Manager – Merchant Lending

• Define and own the device roadmap & vision aligned to Paytm’s growth strategy.
• Lead end-to-end device lifecycle management: activation → monitoring → predictive health → refurb/replacement → end-of-life.
• Drive AI-powered device innovation (merchant-facing AI device, multilingual bot integration).
• Influence leadership and cross-functional priorities with data-backed recommendations.
• Mentor PMs/Associate PMs and build a strong device product culture.
• Track industry benchmarks and competitive landscape to position Paytm devices ahead of peers.
• Contribute to large-scale AI adoption strategy, cross-device predictive health models, proactive merchant engagement through Device and CLM, and sustainability & cost efficiency through smart refurb and replacement policies.

Senior Product Manager – Device Product

• Develop plans and strategies for developing business and achieving the company's sales goals.
• Create a culture of success and ongoing business and goal achievement.
• Manage the sales teams, operations and resources to deliver growth.
• Define optimal sales force structure.
• Hire and develop sales staff.
• Define and coordinate sales training programs that enable staff to achieve their potential and support company sales objectives.
• Manage customer expectations and contribute to a high level of customer satisfaction.
• Define sales processes that drive desired sales outcomes and identify improvements.

Sales Team Lead

• Develop plans and strategies for developing business and achieving the company's sales goals.
• Create a culture of success and ongoing business and goal achievement.
• Manage the sales teams, operations and resources to deliver growth.
• Define optimal sales force structure.
• Hire and develop sales staff.
• Define and coordinate sales training programs that enable staff to achieve their potential and support company sales objectives.
• Manage customer expectations and contribute to a high level of customer satisfaction.
• Define sales processes that drive desired sales outcomes and identify improvements.
• Onboard new merchants for offline solutions and service existing merchants, maintaining relationships with PSU / Oil Marketing Companies.
• Handle assigned territory for Oil and Gas merchants (petrol, gas stations, retail businesses).

Sales Team Lead – O&G

Outside Sales

• Increase sale of QR & Soundbox through proper channels to merchants across multiple locations.
• Grow Distribution and Market share in the assigned area of operations.
• Ensure Extensive QR & Sound box deployment and sale of the product.
• Identify, recruit and lead the sales team; coach and mentor team members.
• Plan market size, span and geographies for FSE and communicate plans/targets effectively.
• Monitor quality parameters and validate/conduct audits on acquisitions and sales.
• Ensure team members are active in the market and travel extensively across the area.

Territory Sales Manager / Team Lead

• To sell products or services for a company and represent their brand
• Manage relationships with customers as the key point of contact from initial lead outreach to purchase
• Lead and manage a channel sales team (handled 5-member sales team previously)
• Drive distribution, expansion and sales metrics
• Coach team to achieve lucrative incentives and revenue targets
• Use Excel and sales data tools to track performance

Team Lead – Sales, Offline Merchants QR

• Sell products or services for the company and represent the Paytm brand to merchants
• Manage relationships with customers, serving as the key point of contact from initial lead outreach to purchase
• Drive distribution and expansion metrics with a channel sales team
• Lead and manage a sales team (previous experience handling a 5-member sales team required)
• Use data and Excel to track sales performance and incentives
• Work with QR & Soundbox business tools to help merchants grow and manage their business

• Sell products or services for Paytm and represent the brand
• Manage relationships with customers as the key point of contact from initial lead outreach to purchase
• Lead and manage a channel sales team (5+ members) to drive distribution and expansion metrics
• Drive team performance to achieve lucrative incentives and cross-sell opportunities
• Use market knowledge and data tools to grow merchant adoption of QR & Soundbox products

• To sell products or services for a company and represent their brand
• Manage relationships with customers, serving as the key point of contact, from initial lead outreach to when a purchase is ultimately made
• Lead and handle channel sales teams (5 member team experience required)
• Drive distribution, expansion and metrics for merchant acquisition
• Use Excel and data tools to track sales performance and incentives

• Sell products or services and represent the Paytm brand
• Manage relationships with customers from initial lead outreach to purchase
• Grow distribution and market share in the assigned area of operations
• Deploy and sell QR & Sound box products to increase visibility and accountability
• Identify and recruit sales team, coach and mentor field staff
• Plan market size, span and geographies for FSE
• Communicate plans/targets to the team to minimize expectation vs delivery gap
• Monitor quality parameters and validate/conduct audits on team acquisitions and sales
• Ensure team members are active in market and drive sales & usage

• Sell products or services and represent Paytm's brand
• Manage relationships with customers from lead outreach to purchase
• Onboard new merchants for offline solutions and service existing merchants
• Handle end to end sales and operations for petrol/gas station merchants and retail businesses
• Maintain relationships with PSU Companies / Oil marketing Companies
• Drive distribution, expansion, and achieve sales metrics
• Lead and manage a sales team to earn incentives

• Support end-to-end recruitment processes
• Source and screen candidates
• Coordinate interviews and offers
• Work with experienced recruiters and business teams
• Gain hands-on experience in hiring in a fast-paced tech environment

HR Intern

Recruitment

About Us:
 Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm’s mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology.

About the team: Talent acquisition refers to the process employers use for recruiting, tracking and interviewing job candidates, and onboarding new employees. It is usually a very important function of the human resources (HR) department.

About the role: You need to recruit, track, coordinate and interview candidates, till onboarding.

Assistant Manager, HRBP

Area Sales Manager, Offline Merchant QR

City Head – Senior Manager/DGM, General Trade

Assistant Manager – Product Analyst, Lending

Product Management Intern

Senior Manager – City Head

Associate Product Manager – Lending

Product Manager – Merchant Lending

Senior Product Manager – Device Product

Sales Team Lead

Sales Team Lead – O&G

Territory Sales Manager / Team Lead

Team Lead – Sales, Offline Merchants QR

Team Lead – Sales, Offline Merchants QR

Team Lead – Sales, Offline Merchants QR

Team Lead – Sales, Offline Merchants QR

Sales Team Lead

Sales Team Lead

HR Intern

HR Intern, Talent Acquisition