VP, Strategic Accounts (Fitness Network Partners)
Tivity Health
Senior Account Manager, Large Enterprise Commercial
PayPal
full-time
Posted on:
Origin: • 🇺🇸 United States • Arizona, California, Illinois, New York
Visit company websiteSalary
💰 $219,000 - $377,300 per year
Job Level
Senior
About the role
- Lead and develop a team of Account Managers who drive merchant success and ensure delivery on key account strategies.
- Develop and oversee team account strategies to align with PayPal’s vision, delivering sustainable, long-term value for merchants and PayPal.
- Lead and maintain senior-level relationships with key merchants, positioning the team as trusted advisors aligned with strategic objectives.
- Support and guide the team in driving new business growth through strategic prospecting, hosting events, and leveraging referral opportunities.
- Oversee and mentor the negotiation of complex commercial terms, contracts, and agreements to achieve mutually beneficial outcomes.
- Drive team performance in revenue retention, upsell, and cross-sell opportunities, fostering a culture of exceeding sales quotas and KPIs.
- Enable the team to build and maintain strategic merchant relationships, ensuring alignment with merchant goals and successful deployment of PayPal solutions.
- Anticipate future merchant needs by guiding the team to uncover deep insights and foster executive-level alignment and long-term partnership opportunities.
- Ensure seamless onboarding, integration, and merchant operations while resolving challenges to maintain a positive customer experience.
- Monitor and improve merchant account health, establishing processes to proactively identify risks and implement timely mitigations.
- Support the team in managing churn mitigation, negotiation, and renewal processes to maximize merchant retention and loyalty.
- Foster cross-functional collaboration to align account plans and merchant expectations, ensuring operational excellence and shared outcomes.
- Guide the team in managing pipelines, forecasting revenue, and reporting on sales activities to enable informed, data-driven decisions.
- Encourage leveraging competitive and industry insights to refine account strategies and influence PayPal’s broader business initiatives.
- Advocate for merchant needs within PayPal by driving innovation and ensuring solutions align with evolving market demands.
- Lead and manage complex projects, resolve complex issues using expert knowledge, and drive global process improvements and efficiencies.
Requirements
- Minimum of 12 years of relevant work experience and a Bachelor's degree or equivalent experience.
- 10+ years of experience in account management, client success, or sales, with at least 3 years in a leadership or managerial role, ideally within payments, technology, or financial services industries.
- Comprehensive understanding of e-commerce, merchant services, and payment solutions; deep knowledge of the payments industry, competitive landscape, and market trends.
- Proven track record of leading teams managing high-value accounts, developing strategic account plans, and consistently achieving team sales quotas through retention, upsell, and cross-sell.
- Demonstrated success in building and maintaining strategic relationships with senior executives and acting as a trusted advisor.
- Strong leadership skills with the ability to inspire, coach, and develop teams.
- Experience collaborating with cross-functional teams including product, engineering, and operations.
- Exceptional communication and negotiation skills, with the ability to influence internal and external stakeholders and secure mutually beneficial outcomes in complex deal structures.
- Strategic and analytical thinker with the ability to identify team growth opportunities and drive measurable business results.
- Proficiency in CRM tools (e.g., Salesforce) to enable team pipeline management, accurate revenue forecasting, and insightful reporting of sales activities.
- Ability to manage multiple priorities in a fast-paced, dynamic environment.
