Docebo

Manager, Enterprise Account Management

Docebo

full-time

Posted on:

Origin:  • 🇺🇸 United States

Visit company website
AI Apply
Apply

Job Level

SeniorLead

About the role

  • Work closely with the Director, Enterprise Account Management to understand and implement overarching strategy
  • implement account strategies to drive revenue growth through upselling and cross-selling within the existing customer base.
  • Lead and mentor a team of 5-8 enterprise account managers, ensuring the team meets revenue and retention targets.
  • Hire, onboard, coach, develop, motivate, and retain top-performing sales professionals.
  • Collaborate with Professional Services, Customer Success, and New Business to ensure alignment on account strategies and opportunities for expansion.
  • Oversee the creation and execution of account plans that focus on increasing customer engagement, satisfaction, and value realization.
  • Monitor and analyze account performance, providing regular updates and insights to senior leadership.
  • Ensure a high level of forecast accuracy by driving a culture of consistent reporting and results tracking.
  • Manage multiple responsibilities including sales management, strategy development, and lead generation.
  • Drive cross-functional collaboration to align internal resources for account success, ensuring the delivery of value-added services to customers.
  • Act as an escalation point for critical customer issues, working to resolve concerns in a timely and effective manner.
  • Ensure effective communication and knowledge sharing within the team and across global offices.
  • Monitor sales metrics and performance to ensure team success.

Requirements

  • 10+ years of technology enterprise sales experience, including 2+ years of management experience, preferably in a SaaS or software company.
  • Experience in B2B software sales.
  • Proven experience in Human Resources and Learning Technologies.
  • Proven track record of growing a customer base and consistently exceeding revenue targets.
  • Excellent oral and written English communication skills.
  • Strong use of insights and data-driven decision making to inform the sales process.
  • Ability and willingness to travel both nationally up to 40%.