Vice President

• Build, maintain, and grow long-term, high-value relationships with key accounts across fitness chains and strategic partners.
• Develop and execute strategic account plans that align with customer objectives and drive revenue growth.
• Negotiate and manage complex, multi-year contracts with fitness organizations.
• Lead, mentor, and develop a team of Strategic Account Directors/Managers to achieve individual and team targets.
• Partner with marketing, product, operations, and customer success teams to deliver seamless client experiences.
• Analyze account performance, market trends, and competitor activity to inform strategic planning.
• Serve as an executive sponsor for key accounts, ensuring the highest level of client satisfaction.
• Drive contract renewals, upsells, cross-sells, and partnership expansions.
• Represent the company at industry events, conferences, and client meetings as a trusted brand ambassador.
• Develop and execute strategic account plans to deliver benefit for Medicare Advantage and commercial health plan partners.
• Cultivate and maintain executive-level relationships with internal and external executive decision-makers.
• Identify and deliver opportunities to expand program adoption, drive member engagement, and manage contract value through renewals, upsells, and new initiatives.
• Lead a team of Strategic Account Managers to deliver on revenue, retention, P&L, and client/partner satisfaction goals.
• Collaborate cross-functionally with operations, product, marketing, and finance to deliver tailored approaches for each strategic account.
• Serve as an executive sponsor for key accounts, ensuring proactive communication, alignment on goals, and rapid resolution of issues.

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