PayJoy

Full-stack Engineer

• Own medium-sized features and services end-to-end — including technical design, development, testing, deployment, and ongoing maintenance.
• Write clean, performant, secure, and wel-tested code with strong observability and monitoring.
• Independently break down requirements, manage risks, and deliver high-quality outcomes with predictable execution.
• Improve system reliability, scalability, and maintainability by addressing technical debt and operational gaps.
• Participate in architectural discussions and provide constructive design and code review feedback across the team.
• Colaborate with Product, Marketing, Data, and Operations to deliver scalable solutions that drive measurable business impact.
• Communicate progress, trade-offs, and risks clearly to peers and stakeholders.
• Contribute to onboarding, documentation, knowledge sharing, and a continuous improvement mindset.
• Participate in hiring activities, mentorship, and building a strong, inclusive engineering culture.

Senior Software Engineer – Martech

People Operations

• Soporte de Onboarding y Aprendizaje
• Coordinar la logística de los programas globales de onboarding para nuevas contrataciones.
• Apoyar iniciativas de onboarding y mejoras continuas para los nuevos ingresos.
• Supervisar, verificar y gestionar el uso de las plataformas de aprendizaje.
• Gestionar y distribuir el boletín de Nuevos Ingresos.
• Gestionar las cargas de información de BPO (Business Process Outsourcing).
• Compromiso de Empleados y Comunicaciones
• Preparar y distribuir boletines de cumpleaños a nivel compañía.
• Coordinar y enviar regalos de cumpleaños a los miembros del equipo de People.
• Gestionar las comunicaciones y actas de las reuniones All-Hands.
• Mantener y apoyar las presentaciones de principios de la compañía y sesiones de deep dive.
• Soporte General de People
• Brindar apoyo administrativo, organización de recursos y mantenimiento de procesos.
• Contribuir a la mejora de flujos de trabajo, documentación y puntos de contacto de la experiencia del empleado.

People Intern

Operations

• Monitor and analyze transactions for potential fraudulent activity, ensuring comply with the fraud prevention strategies and procedures.
• Investigate and resolve reported fraud cases, ensuring timely and accurate documentation.
• Develop and implement fraud prevention strategies and procedures.
• Collaborate with the customer service and operations teams to address and mitigate fraud risks.
• Conduct regular fraud risk assessments and provide recommendations for improvement.
• Prepare and present detailed reports on fraud trends and prevention measures when requested.
• Collaborate with Product, Sales, Customer Support, etc… Teams to address and mitigate fraud risks.
• Assist in training and educating team members on fraud prevention and detection.

Fraud Operations Representative

Accounting Manager

• Oversee the preparation and review of monthly, quarterly, and annual financial statements for the entity, ensuring accuracy, completeness, and compliance with US GAAP/Local GAAP - IFRS and company policies.
• Manage the month-end, quarter-end, and year-end closing processes, ensuring adherence to strict deadlines.
• Prepare and submit timely financial reporting packages for corporate consolidation and local statutory requirements.
• Analyze financial results, providing insightful commentary on variances, trends, and performance against budget/forecast.
• Manage and oversee all core accounting functions, including General Ledger (GL), Accounts Payable (AP), Accounts Receivable (AR), Fixed Assets, and potentially Payroll interfaces.
• Ensure all financial transactions are recorded accurately, timely, and in compliance with relevant standards.
• Oversee the preparation and review of balance sheet reconciliations, ensuring timely resolution of discrepancies.
• Develop, implement, and maintain a strong internal control environment to safeguard company assets and ensure the integrity of financial information.
• Ensure strict compliance with local tax regulations (VAT, corporate income tax, withholding taxes, etc.), statutory reporting requirements, and other relevant legislation.
• Act as the primary point of contact for internal and external auditors, managing audit processes efficiently and ensuring timely resolution of audit findings.
• Stay updated on changes in local accounting standards, tax laws, and regulations, implementing necessary changes to policies and procedures.
• Identify and implement opportunities to improve the efficiency and effectiveness of accounting processes, systems and controls
• Collaborate with other departments to streamline workflows impacting financial data.
• Liaise effectively with corporate finance/accounting teams, local management, external auditors, tax advisors, banks, and regulatory bodies.
• Support local management with financial insights and analysis for decision-making.

Collections

• Manage Early Delinquency Accounts - Supervise accounts 1 to 30 days past due, using digital communication channels such as the PayJoy app and SMS to prevent further delinquency and efficiently recover outstanding balances.
• Coordinate with External Collection Agencies - Collaborate with two external agencies that handle accounts more than 31 days past due, developing portfolio assignment strategies and maintaining regular communication to ensure effective management and recovery of older delinquent accounts.
• Measure and Analyze Agency Performance - Monitor and evaluate the performance of external collection agencies, tracking recovery rates and cost-effectiveness to optimize collection strategies.
• Monthly Performance Comparison - Measure and compare month-to-month recovery results between control and treatment groups, using data analysis tools to identify trends, evaluate strategy effectiveness, and implement improvements.
• Report to the Credit Bureau - Report customer accounts to the credit bureau monthly, compiling and submitting accurate and timely reports to ensure compliance with credit reporting standards.
• Produce Analytical Reports - Create detailed analytical reports to assess the effectiveness of collection strategies, using data analysis and reporting tools to provide insights that support decision-making and strategic adjustments.
• Conduct Recovery Experiments - Design and implement experiments aimed at improving recovery rates, developing hypotheses, testing strategies, and analyzing results to innovate and increase the efficiency of collection processes.
• Operational Support for Payment Processors - Support payment processor operations and resolve any issues, providing follow-up and assistance to ensure smooth transaction processing and promptly address operational challenges.

Collections Supervisor

• Architect and own PayJoy’s marketing-technology platforms, including attribution pipelines, tracking frameworks, lifecycle automation engines, personalization systems, and CRM/CDP integrations.
• Lead medium-to-large, multi-team engineering initiatives end-to-end, including problem definition, architecture design, planning, risk mitigation, execution, testing, deployment, and ongoing monitoring.
• Make high-impact technical contributions across complex distributed systems, unblocking teams and elevating system reliability, performance, and scalability.
• Define technical direction, standards, and best practices for MarTech systems, driving alignment across Engineering, Product, Marketing, and Data.
• Ensure operational excellence by establishing SLOs, improving observability, reducing incidents, managing technical debt, and maintaining high code quality.
• Represent MarTech systems in cross-functional forums, clearly communicating architectural trade-offs, risks, timelines, and business impact to senior stakeholders while influencing roadmap decisions.

Staff Software Engineer – Martech

• Serve as the main liaison for the Merchant Operations team, providing support and attending to the needs of our commercial partners regarding their administrative operations.
• Act as the interface between our partners and the internal teams to develop action plans and mobilize necessary resources to achieve our mutually agreed-upon business goals.
• Oversee the onboarding process for new merchants, ensuring a smooth transition and continuous updates for existing merchants to maintain an accurate and current partner database.
• Lead the creation and implementation of new operational processes and drive continuous improvements in existing processes to enhance efficiency and partner experience.
• Ensure the accuracy and consistency of administrative information related to our partners within our systems, maintaining up-to-date records to support operational integrity.
• Manage timely commission payments, promotions, and incentives in collaboration with the Accounting and Finance teams paid on time.
• Interface and coordinate between the merchant and company's team to create action plans and mobilize the necessary resources to hit our agreed-upon business objectives.
• Ensure accurate maintenance of information such as references, prices, and user data in our systems.
• Collaborate with cross-functional teams to align operational activities with the company's strategic goals, ensuring that merchant operations contribute to overall business objectives.