Merchant Operations Manager – Partner Support
PayJoy
full-time
Posted on:
Location Type: Hybrid
Location: Mexico City • Mexico
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About the role
- Serve as the main liaison for the Merchant Operations team, providing support and attending to the needs of our commercial partners regarding their administrative operations.
- Act as the interface between our partners and the internal teams to develop action plans and mobilize necessary resources to achieve our mutually agreed-upon business goals.
- Oversee the onboarding process for new merchants, ensuring a smooth transition and continuous updates for existing merchants to maintain an accurate and current partner database.
- Lead the creation and implementation of new operational processes and drive continuous improvements in existing processes to enhance efficiency and partner experience.
- Ensure the accuracy and consistency of administrative information related to our partners within our systems, maintaining up-to-date records to support operational integrity.
- Manage timely commission payments, promotions, and incentives in collaboration with the Accounting and Finance teams paid on time.
- Interface and coordinate between the merchant and company's team to create action plans and mobilize the necessary resources to hit our agreed-upon business objectives.
- Ensure accurate maintenance of information such as references, prices, and user data in our systems.
- Collaborate with cross-functional teams to align operational activities with the company's strategic goals, ensuring that merchant operations contribute to overall business objectives.
Requirements
- Bachelor's degree in Economics, Management, Finance, or a related field.
- 3-5 years of relevant experience in finance or operations, in consumer finance, technology, mobile products, or consulting industry, in a high-growth tech startup environment or a highly intrapreneurial role.
- Analytical skills with data-driven approach.
- Self-driven and results-driven, willing to work in a dynamic, high-change environment.
- Excellent oral and written communication skills with ability to present in person and in writing to non-expert audiences
Benefits
- 100% Company-funded Health and dental and vision discount plan for employees and immediate family members.
- Life insurance.
- Phone finance, Headphone, home office equipment and wellnes perks.
- 30 days of Christmas bonus
- 20 days paid Vacation
- 50% Vacation premium
- 13% Saving funds
- $2,000 MXN monthly grocery coupons
- $2,000 USD annual Co-working Travel perk
- $2,000 USD annual Professional Development perk
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
data analysisoperational process improvementpartner database managementcommission managementfinancial operationsadministrative operationsaction plan developmentresource mobilizationonboarding process oversightrecord maintenance
Soft Skills
analytical skillsself-drivenresults-drivencommunication skillscollaborationadaptabilityleadershipproblem-solvinginterpersonal skillspresentation skills
Certifications
Bachelor's degree