Merchant Operations Manager – Partner Support
PayJoy
full-time
Posted on:
Location Type: Hybrid
Location: Mexico City • 🇲🇽 Mexico
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Serve as the main liaison for the Merchant Operations team, providing support and attending to the needs of our commercial partners regarding their administrative operations.
- Act as the interface between our partners and the internal teams to develop action plans and mobilize necessary resources to achieve our mutually agreed-upon business goals.
- Oversee the onboarding process for new merchants, ensuring a smooth transition and continuous updates for existing merchants to maintain an accurate and current partner database.
- Lead the creation and implementation of new operational processes and drive continuous improvements in existing processes to enhance efficiency and partner experience.
- Ensure the accuracy and consistency of administrative information related to our partners within our systems, maintaining up-to-date records to support operational integrity.
- Manage timely commission payments, promotions, and incentives in collaboration with the Accounting and Finance teams paid on time.
- Interface and coordinate between the merchant and company's team to create action plans and mobilize the necessary resources to hit our agreed-upon business objectives.
- Ensure accurate maintenance of information such as references, prices, and user data in our systems.
- Collaborate with cross-functional teams to align operational activities with the company's strategic goals, ensuring that merchant operations contribute to overall business objectives.
Requirements
- Bachelor's degree in Economics, Management, Finance, or a related field.
- 3-5 years of relevant experience in finance or operations, in consumer finance, technology, mobile products, or consulting industry, in a high-growth tech startup environment or a highly intrapreneurial role.
- Analytical skills with data-driven approach.
- Self-driven and results-driven, willing to work in a dynamic, high-change environment.
- Excellent oral and written communication skills with ability to present in person and in writing to non-expert audiences
Benefits
- 100% Company-funded Health and dental and vision discount plan for employees and immediate family members.
- Life insurance.
- Phone finance, Headphone, home office equipment and wellnes perks.
- 30 days of Christmas bonus
- 20 days paid Vacation
- 50% Vacation premium
- 13% Saving funds
- $2,000 MXN monthly grocery coupons
- $2,000 USD annual Co-working Travel perk
- $2,000 USD annual Professional Development perk
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
data analysisoperational process improvementpartner database managementcommission managementfinancial operationsadministrative operationsaction plan developmentresource mobilizationonboarding process oversightrecord maintenance
Soft skills
analytical skillsself-drivenresults-drivencommunication skillscollaborationadaptabilityleadershipproblem-solvinginterpersonal skillspresentation skills
Certifications
Bachelor's degree