PayJoy

Fraud Operations Representative

PayJoy

full-time

Posted on:

Location Type: Remote

Location: Mexico

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Job Level

Junior

Tech Stack

SQL

About the role

  • Monitor and analyze transactions for potential fraudulent activity, ensuring comply with the fraud prevention strategies and procedures.
  • Investigate and resolve reported fraud cases, ensuring timely and accurate documentation.
  • Develop and implement fraud prevention strategies and procedures.
  • Collaborate with the customer service and operations teams to address and mitigate fraud risks.
  • Conduct regular fraud risk assessments and provide recommendations for improvement.
  • Prepare and present detailed reports on fraud trends and prevention measures when requested.
  • Collaborate with Product, Sales, Customer Support, etc… Teams to address and mitigate fraud risks.
  • Assist in training and educating team members on fraud prevention and detection.

Requirements

  • Completed Technical or partially university studies in related areas such as Business Administration, Communications or similar.
  • 1 years of experience in fraud prevention, anti-fraud processes, fraud examination preferably within the financial services - credit line or credit card industry.
  • Knowledge of regulatory requirements and compliance standards in the country.
  • Basic analytical, problem-solving skills and sense of autonomy to carry out delegated tasks, taking full ownership of their own projects.
  • Basic knowledge of SQL – ability to understand and write simple queries.
  • Proficiency in using fraud detection software and tools.
  • Strong learning aptitude.
Benefits
  • 100% Company-funded Health and dental and vision discount plan for employees and immediate family members.
  • Life insurance.
  • Phone finance, Headphone, home office equipment and wellnes perks.
  • 30 days of Christmas bonus
  • 20 days paid Vacation
  • 50% Vacation premium
  • $2,000 MXN monthly grocery coupons
  • $2,000 USD annual Co-working Travel perk
  • $2,000 USD annual Professional Development perk

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
fraud preventionfraud examinationSQLanalytical skillsproblem-solving skills
Soft skills
autonomyownershiplearning aptitude