Senior IT Specialist
PayJoy
full-time
Posted on:
Location Type: Hybrid
Location: Mexico City • Mexico
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Job Level
About the role
- Helpdesk & End-User Support
- Provide Tier 1–2 technical support for hardware, software, and SaaS applications.
- Diagnose and resolve issues related to laptops, desktops, mobile devices, and peripherals.
- Support operating systems (Windows, macOS, Linux) and productivity tools.
- Document issues, resolutions, and procedures in the ticketing system
- Cloud & Systems Administration
- Support and maintain cloud platforms (e.g., Google Cloud, Slack, etc….).
- Manage user access, permissions, and identity services (e.g., Google SSO, IAM).
- Assist with cloud-based backups, monitoring, and security best practices.
- Support SaaS applications such as Google Workspace, Microsoft 365, Slack, Jira, etc.
- Networking
- Monitor network performance and resolve connectivity issues.
- Assist with network security controls and access management
- IT Asset Management
- Manage the full lifecycle of IT assets (procurement, deployment, tracking, maintenance, and decommissioning).
- Maintain accurate asset inventory records and ensure compliance.
- Coordinate device provisioning, replacements, and returns.
- Support onboarding and offboarding processes
- Security & Compliance
- Follow IT security policies and best practices.
- Assist with endpoint protection, patching, and vulnerability remediation (e.g., SentinelOne, Kandji/Iru MDM).
- Support audits and compliance requirements as needed
Requirements
- Bachelor's degree in computer science or 3+ years provided support in the form of Linux\Windows\Mac OS architecture.
- Experience with automation engineering, switches and network technologies.
- SaaS / Cloud experience (Google Workplace / Slack / 1Password / SSO).
- Strong understanding of system and application integration, as well automation engineering.
- Able to work off hours for maintenance and projects.
- Python or other language at a Novice level or higher
Benefits
- 100% Company-funded Health and dental and vision discount plan for employees and immediate family members.
- Life insurance.
- Phone finance, Headphone, home office equipment and wellness perks.
- 30 days of Christmas bonus
- 20 days paid Vacation
- 50% Vacation premium
- 13% Saving funds
- $2,000 MXN monthly grocery coupons
- $2,000 USD annual Co-working Travel perk
- $2,000 USD annual Professional Development perk
- Catered lunches
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
technical supportcloud administrationnetwork performance monitoringIT asset managementendpoint protectionautomation engineeringsystem integrationvulnerability remediationPythonSaaS
Soft Skills
problem-solvingcommunicationdocumentationteam collaborationtime management
Certifications
Bachelor's degree in computer science