PayJoy

Key Account Lead

PayJoy

full-time

Posted on:

Location Type: Hybrid

Location: Bogota • Colombia

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Job Level

Senior

About the role

  • Develop trust relationships with a portfolio of major clients to ensure they do not turn to competition
  • Acquire a thorough understanding of key customer needs and requirements
  • Expand the relationships with existing customers by continuously proposing solutions that meet their objectives
  • Serve as the link of communication between key customers and internal teams
  • Resolve any issues and problems faced by customers and deal with complaints to maintain trust
  • Prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics

Requirements

  • Bachelor's degree in Business, Commercial, Marketing, Finance, or related field.
  • Minimum of 2 years of experience in commercial account management preferably in fintech, telecom operator, OEM, Key phone distributors, financial services, or related fields.
  • Advanced Excel Knowledge and Google tools.
  • Strong customer management skills with a proven track record of successful customer retention and growth.
  • Excellent communication, persuasion, and negotiation skills, as well data analysis for strategic decision-making, proactive problem-solving.
  • Ability to work independently and collaboratively in a continuous change and the dynamic market environment, delivering quick and effective results and solutions.
Benefits
  • 100% Company-funded Health for employees and immediate family members
  • Life insurance
  • Indefinite-term contract
  • 20 days of vacations, unlimited sick leave
  • $2,000 USD annual Co-working Travel perk
  • $2,000 USD annual Professional Development perk
  • Phone finance, Headphone, home office equipment and wellness perks.
  • Catered lunches
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
account managementdata analysiscustomer retentioncustomer growthExcelGoogle tools
Soft Skills
communicationpersuasionnegotiationproblem-solvingindependent workcollaboration
Certifications
Bachelor's degree