PayInc Payments

Business Development Analyst

PayInc Payments

full-time

Posted on:

Location Type: Remote

Location: United Kingdom

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About the role

  • Engage in proactive outreach and activations to reactivate dormant customers, understand their needs, and provide tailored solutions to re-establish their trust in our services.
  • Implement strategic sales and marketing initiatives to acquire new customers through various channels, including online platforms, community events, and partnerships.
  • Respond promptly to customer inquiries, concerns, and feedback via multiple communication channels, including phone, email, and social media.
  • Deliver exceptional customer service by addressing customer queries effectively and providing accurate information about our services, fees, and benefits.
  • Collaborate with the marketing team to develop and execute campaigns that promote our remittance services, targeting both new and existing customers.
  • Drive the successful onboarding process for new customers by coordinating all necessary documentation and account setup within 72 hours of initial contact.
  • Maintain up-to-date knowledge of the remittance industry landscape, competition, and regulatory changes to provide accurate information to customers and identify business opportunities.
  • Prepare regular reports detailing customer engagement, acquisition metrics, and onboarding success rates to the management team.

Requirements

  • Bachelor’s degree in Marketing, Business, or a related field.
  • Proven experience in sales, marketing, or customer relations, ideally within the remittance or financial services industry.
  • Excellent interpersonal and communication skills, with the ability to build rapport with customers from diverse backgrounds.
  • Strong problem-solving abilities and a customer-centric mindset.
  • Proficiency in using CRM software and other relevant tools for customer engagement and tracking.
  • Self-motivated and result-oriented, with a drive to meet and exceed targets.
  • Knowledge of UK remittance regulations and compliance standards is a plus.
  • Flexibility to adapt to changing market conditions and business priorities.
Benefits
  • Competitive salary with performance-based bonuses.
  • Opportunity to work with a dedicated team in a dynamic and innovative industry.
  • Professional development opportunities to enhance your skills and knowledge.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
salesmarketingcustomer relationscustomer engagementreportingonboardingproblem-solvingCRM softwareremittance servicescompliance standards
Soft Skills
interpersonal skillscommunication skillscustomer-centric mindsetself-motivatedresult-orientedflexibilityrapport building
Certifications
Bachelor’s degree in MarketingBachelor’s degree in Business