PayFit

Spanish

• Build and develop the product for our users in the UK with our low-code platform (JetLang).
• Draw the most efficient and intuitive user experience possible for our customers.
• Update the product according to the evolution of UK payroll law.
• Maintain and troubleshoot the existing platform by managing the links between the thousands of variables that make up the intelligence of the system.
• Clean, optimize, and revamp the current codebase to contribute to our technical transformation.
• Design solutions (prototypes and architecture), by working closely with product designers and engineers.
• Work in collaboration with the local UK teams: Customer Success, Onboarding, Sales, and Marketing; and the international teams.

Product Builder – Spanish Speaker

Payroll

• Garantizar que los clientes de PayFit reciben un asesoramiento laboral sólido, actualizado y personalizado, asegurando la correcta aplicación de la normativa laboral y validando que los cálculos de nómina realizados por la herramienta son correctos.
• Ofrecer asesoramiento laboral experto a las empresas, aplicando correctamente el Estatuto de los Trabajadores, convenios colectivos y demás normativa vigente.
• Mantenerse al día de las actualizaciones legales y su impacto en la gestión laboral y de nóminas.
• Revisar y validar cálculos complejos de nómina (cotizaciones, retenciones, salario en especie, finiquitos, indemnizaciones, etc.) para resolver dudas y garantizar la precisión de la información.
• Asegurar la correcta interpretación y aplicación de la normativa en todos los procesos laborales integrados en la plataforma PayFit.
• Colaborar con el equipo de producto para garantizar la calidad y fiabilidad del producto y la satisfacción del cliente.
• Participar en la identificación y corrección de posibles desviaciones o incidencias derivadas de la aplicación de normativa en el software.

Payroll Expert

Billing Specialist

• Au sein de PayFit, tu seras en charge : Support ADV : - Création des comptes clients (PayFit France, Espagne et UK).
• - Pour les nouveaux clients : depuis les opportunités Salesforce, tu déclenches la création des comptes dans notre back office et dans notre outil de facturation.
• - Gestion de la facturation mensuel auprès de nos clients
• - Gestion des tickets sur notre outil CRM
• - Pour les clients existants : tu gères l'ajout des nouvelles entités dans nos outils en accord avec les équipes Customer Success.
• - Gestion des processus d’onboarding lost dans les outils.
• Analytique / gestion des données : - Réconciliation des paiements entre notre outil de facturation, notre outil de paiement et notre ERP et analyse des différences.
• - Gestion des relances clients et capacité d'analyse.

Responsable Facturation – ADV, Alternance

• Resolve expert-categorised and escalated tickets, providing detailed and timely resolutions.
• Assist clients with complex payroll issues, including journal adjustments and manual overrides of employee variables.
• Conduct pre-payroll calls when necessary to identify and address discrepancies in advance of payroll runs and support smooth processing for Premium clients.
• Act as the primary point of contact for managed service queries, ensuring a high-quality customer experience.
• Provide a payroll and benefits audit service for customer accounts either during onboarding or as a ongoing service, reviewing data to identify discrepancies, ensure accuracy, and optimize the use of PayFit.
• Reconcile payroll and benefits information to proactively resolve issues and investigate and correct escalated pension errors.
• Maintain up-to-date knowledge of UK payroll legislation, ensuring compliance in all activities.
• Collaborate with the Product team before releases to ensure all client-facing documentation is accurate and of the highest standard.
• Act as the voice of the customer by providing detailed feedback on payroll functionalities and compliance needs.
• Create, maintain, and continuously improve internal training materials and knowledge content (e.g., Mayday, 360 Learning) to support team development and operational excellence.
• Lead or contribute to internal training sessions, supporting upskilling and consistent process enablement across the team.
• Regularly audit and optimise content to ensure accuracy, clarity, and effectiveness, including reviewing materials to improve AI-driven support and guidance tools.
• Detect, escalate, and assist in resolving incidents related to payroll errors or data issues. Partner with the Manager of Payroll Expertise to implement corrective actions and ensure timely communication to affected stakeholders.