PayFit

Billing Specialist

• Au sein de PayFit, tu seras en charge : Support ADV : - Création des comptes clients (PayFit France, Espagne et UK).
• - Pour les nouveaux clients : depuis les opportunités Salesforce, tu déclenches la création des comptes dans notre back office et dans notre outil de facturation.
• - Gestion de la facturation mensuel auprès de nos clients
• - Gestion des tickets sur notre outil CRM
• - Pour les clients existants : tu gères l'ajout des nouvelles entités dans nos outils en accord avec les équipes Customer Success.
• - Gestion des processus d’onboarding lost dans les outils.
• Analytique / gestion des données : - Réconciliation des paiements entre notre outil de facturation, notre outil de paiement et notre ERP et analyse des différences.
• - Gestion des relances clients et capacité d'analyse.

Responsable Facturation – ADV, Alternance

Payroll

• Resolve expert-categorised and escalated tickets, providing detailed and timely resolutions.
• Assist clients with complex payroll issues, including journal adjustments and manual overrides of employee variables.
• Conduct pre-payroll calls when necessary to identify and address discrepancies in advance of payroll runs and support smooth processing for Premium clients.
• Act as the primary point of contact for managed service queries, ensuring a high-quality customer experience.
• Provide a payroll and benefits audit service for customer accounts either during onboarding or as a ongoing service, reviewing data to identify discrepancies, ensure accuracy, and optimize the use of PayFit.
• Reconcile payroll and benefits information to proactively resolve issues and investigate and correct escalated pension errors.
• Maintain up-to-date knowledge of UK payroll legislation, ensuring compliance in all activities.
• Collaborate with the Product team before releases to ensure all client-facing documentation is accurate and of the highest standard.
• Act as the voice of the customer by providing detailed feedback on payroll functionalities and compliance needs.
• Create, maintain, and continuously improve internal training materials and knowledge content (e.g., Mayday, 360 Learning) to support team development and operational excellence.
• Lead or contribute to internal training sessions, supporting upskilling and consistent process enablement across the team.
• Regularly audit and optimise content to ensure accuracy, clarity, and effectiveness, including reviewing materials to improve AI-driven support and guidance tools.
• Detect, escalate, and assist in resolving incidents related to payroll errors or data issues. Partner with the Manager of Payroll Expertise to implement corrective actions and ensure timely communication to affected stakeholders.

Payroll Expert

Manager

• Rejoins l'équipe Knowledge de PayFit pour structurer, produire et maintenir les contenus de notre base de connaissances
• Créer et déployer des programmes de formation destinés à nos équipes Customer Success
• Garantir que nos équipes Customer Success et nos clients disposent de contenus à jour, qualitatifs et accessibles pour maîtriser la solution PayFit
• Tu seras au cœur du processus de gestion de la connaissance : collecte des nouveautés produit, coordination avec les experts métier, rédaction et publication de contenus dans Mayday (notre base de connaissances), et création de modules de formation et programmes pour favoriser l'adoption et la rétention des savoirs
• Mesurer l’impact et la qualité du contenu pour assurer la meilleure adoption des équipes
• Travailler dans un environnement hybride où l'IA joue un rôle central

Knowledge and Readiness Manager

Sales Development Rep

• contribute to PayFit's growth
• generate as many sales opportunities as possible (100% outbound)
• identify, qualify (20% email & 80% phone) and convince prospects
• prospect and build a sales pipeline with the aim of generating qualified leads for our Account Executives
• understand prospects' needs to propose an appropriate solution
• identify key decision-makers and influencers
• work closely with your Sales Manager to grow your pipeline
• ensure clear and relevant prospective customer data is entered into Salesforce
• proactively share your ideas and best practices with your team
• develop skills with tools such as Salesforce, Outreach (Sequences + Calls), Notion, Slack, Looker, TextExpander

Business Developer / SDR

Public Relations

• Ayudar a construir la mejor solución de nómina diseñada en España
• Apoyar a los constructores de productos en la creación de la mejor solución de RRHH y nómina para el mercado español
• Analizar y configurar convenios colectivos para nuestros nuevos clientes
• Probar algunas de las nuevas características que hacen los constructores de productos
• Dar soporte en el mantenimiento y la gestión de incidentes
• Implementar mejoras de UX/UI para obtener la mejor experiencia de usuario para nuestros usuarios

Product Builder Intern – Prácticas en desarrollo de producto

• Generate outbound selling opportunities for PayFit UK
• Booking Demos
• Managing Pipeline
• Sourcing exciting accounts & ICP prospects
• Understand UK SMB customer profile and their pains
• Research target companies within ICP
• Identify and qualify the right leads
• Engage with decision-makers via cold calls, LinkedIn, and email

Sales Development Representative

Salesforce Administrator

• Lead the setup, advanced configuration and ongoing enhancement of our Salesforce org
• Maintain platform stability, security, and technical health in alignment with evolving business needs
• Design and execute large-scale data migrations and manipulations, ensuring data integrity and optimal performance
• Perform complex troubleshooting and root-cause analysis, and implement robust solutions to prevent recurring issues, including integrations with other tools.
• Collaborate and communicate directly with stakeholders to understand business needs and translate them into effective technical solutions
• Promote configuration and development changes through a CI/CD-enabled deployment pipeline, following version control best practices and collaborating with the team to ensure safe, traceable, and reliable releases.

Salesforce Administrator – Business System Analyst

Customer Support

• Ensure an outstanding customer experience by managing the end-to-end onboarding process (scoping, data collection/validation, configuration, training and handover) to guarantee a fast and compliant go-live.
• Support adoption and retention by building trust, executing proactive churn-prevention actions, and contributing to the development of Premium accounts, with a strong focus on the Voice of the Customer (VoC) to maximize delivered value.
• Drive client activation through key milestones (Welcome call, First Payroll call, etc.), secure prerequisites, anticipate risks and ensure a smooth start.
• Tailor the support approach by segment and level of complexity to maximize success on early milestones.
• Act as the clients’ primary point of contact across onboarding, nurturing, training, retention and Premium relationships. Build long-lasting relationships, understand clients deeply, and defuse tensions with empathy and active listening.
• Identify upsell and training opportunities by driving product adoption and understanding the client context.
• Detect weak signals (usage, constraints) and trigger positive actions to accelerate autonomy and usage of key features.
• Identify churn risks, perform diagnostics (root causes), design and execute retention action plans, and ensure a quality offboarding process when necessary.
• Contribute to the growth of our Premium customers (more strategic relationships, powerful loyalty lever, higher experience expectations, more frequent voice interactions).