Paychex

IT Operations Center Technician I

Paychex

full-time

Posted on:

Location Type: Hybrid

Location: Bengaluru • 🇮🇳 India

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Job Level

JuniorMid-Level

Tech Stack

CloudLinuxOracleServiceNowSplunkSQL

About the role

  • Execute daily processing schedules for payroll branches and Corporate business units.
  • Monitor the Paychex network of servers, components, switches, routers, backups, and associated hardware.
  • Respond to system issues and alerts for defined business services.
  • Initiate problem tickets to Enterprise Support and third level technical teams.
  • Utilize monitoring tools to oversee Paychex applications, websites, servers, networking systems, and business processes.
  • Refer to Knowledge Base articles and follow standard procedures to address alerts related to job failures, service downtimes, and backups.
  • Work in close collaboration with specialized teams.
  • Provide SOC coverage, respond to emails, and handle Operations Center calls.
  • Gain exposure to IT infrastructure, patching, hardware troubleshooting, and enterprise tools.

Requirements

  • Minimum of 2 years of Linux experience or RedHat Linux certification.
  • Minimum of 2 years of ITIL knowledge or ITIL V4 certification.
  • 3 years of experience in technical customer care handling.
  • At least 1 year of experience in ServiceNow or similar ticketing tools.
  • Bachelor's degree in a computer-related discipline.
  • Experience with Splunk dashboard operations is a plus.
  • Certification in CompTIA A+ Core 1, CompTIA Security+, CompTIA Network+, Oracle SQL, any cloud platform, or DevOps is a plus.
  • Background in automation or AI technologies is a plus.
Benefits
  • Comprehensive visibility into the workings of large enterprise systems.
  • Real-time incident management.
  • Opportunities for growth into engineering roles.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
LinuxRedHat LinuxITILServiceNowSplunkOracle SQLcloud platformDevOpsautomationAI technologies
Soft skills
technical customer carecollaborationproblem-solvingcommunicationoperations management
Certifications
ITIL V4CompTIA A+ Core 1CompTIA Security+CompTIA Network+