Payabli

Operations Specialist

Payabli

full-time

Posted on:

Location Type: Remote

Location: Arizona • California • United States

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Tech Stack

SQL

About the role

  • Handle basic operations and boarding-related support tickets with urgency and ownership
  • Dive deep to identify root causes of issues rather than applying surface-level fixes
  • Take initiative to resolve problems quickly, even when it means doing the grunt work
  • Manage boarding templates, billing configurations and customer comms
  • Troubleshoot and resolve boarding errors, including re-boarding when necessary
  • Resolve configuration issues to ensure merchants are set up accurately
  • Manage specialized workflows that fall outside standard boarding procedures
  • Work closely with Product, Engineering, and QA teams to identify, document, and resolve system errors and bugs
  • Create detailed development tickets with clear reproduction steps and supporting documentation
  • Serve as a bridge between operations and technical teams to expedite issue resolution
  • Identify and resolve billing configuration issues
  • Troubleshoot billing-related issues and ensure accurate merchant fee structures
  • Address funding issues by coordinating with internal teams and processor partners
  • Investigate and resolve transaction-related issues with support from technical and processor teams
  • Document common issues and solutions to build knowledge base resources
  • Identify patterns in recurring problems and suggest process improvements
  • Continuously focus on building better internal workflows and processes with cross-functional teams
  • Partner with internal teams to streamline operations and eliminate inefficiencies
  • Take ownership of process gaps and drive improvements from identification through implementation

Requirements

  • Bachelor's degree in Business Administration, Operations Management, Information Systems, Finance, or related field
  • Have 3-5 years of experience in operations, quality assurance, data entry, or related analytical role
  • Have strong attention to detail with excellent data accuracy skills
  • Have proven ability to troubleshoot technical issues methodically and get to the root cause
  • Have a strong bias for action - you don't wait for perfect information, you roll up your sleeves and get things done
  • Have a hands-on mentality - willing to do whatever it takes, including grunt work, to solve problems and move the business forward
  • Have experience working with cross-functional teams (engineering, product, QA) with excellent collaboration skills
  • Have strong written and verbal communication skills
  • Are comfortable working in fast-paced environments with shifting priorities
  • Are business-minded with a genuine care for how your work impacts company outcomes
  • Are proficient in Excel/Google Sheets and data management
  • Are a self-starter who takes ownership and doesn't need to be micromanaged
  • Preferred: Background in QA testing
  • Preferred: Experience with payment processing, fintech, or SaaS platforms
  • Preferred: Familiarity with ticketing systems (Jira, Linear, etc.)
  • Preferred: Basic understanding of APIs, webhooks, or technical integrations
  • Preferred: SQL or database query experience
  • Preferred: Experience creating technical documentation
Benefits
  • Comprehensive health, dental, and vision benefits
  • Flexible work environment (hybrid in Miami or fully remote)
  • Professional development opportunities
  • Collaborative, growth-oriented culture with leadership accessibility
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
data entrytroubleshootingbilling configurationQA testingSQLtechnical documentationdata managementAPIswebhookspayment processing
Soft Skills
attention to detailproblem-solvingcollaborationcommunicationownershipinitiativeadaptabilityself-starterprocess improvementfast-paced environment
Certifications
Bachelor's degree in Business AdministrationBachelor's degree in Operations ManagementBachelor's degree in Information SystemsBachelor's degree in Finance