Payabli

Customer Success Manager

• Serve as the primary point of contact for partner and merchant inquiries, delivering timely and professional support via email and phone
• Build trusted relationships through responsive, professional, and solution-oriented communication
• Respond to and resolve inbound partner and merchant support requests
• Triage, document, and escalate issues to internal teams as needed
• Maintain SLAs and ensure timely follow-up on all open cases
• Track, prioritize, and manage assigned tickets through resolution
• Maintain accurate customer records, account updates, and support documentation
• Contribute to and improve the external knowledge base and communication library
• Identify recurring issues and partner with internal teams to drive long-term solutions
• Document processes, troubleshooting steps, and best practices to improve team efficiency
• Partner closely with Client Success Managers to ensure seamless handoffs and shared context
• Collaborate with Engineering and Technical Support to investigate and resolve complex issues
• Work cross-functionally with Onboarding, Risk, Compliance, and Operations to support customer needs
• Surface customer feedback, trends, and product issues to help improve the overall client experience

Client Success Associate

Full-stack Engineer

• Build the mobile SDK from the ground up. Design, develop, and maintain native iOS (Swift) and/or Android (Kotlin) SDKs that platform partners embed directly into their applications.
• Obsess over the developer experience. Your primary users are other engineers. The SDK's API surface, documentation, error messages, and integration patterns need to be clear, predictable, and hard to misuse.
• Connect software to hardware. Build in-app payment flows where NFC radios, Bluetooth peripherals, and backend APIs converge into a seamless experience for the end merchant.
• Ship code that runs everywhere. Your SDK will operate across a wide range of devices, OS versions, and host app architectures. You'll think constantly about compatibility, binary size, dependency management, and graceful degradation.
• Harden what we ship. Mobile payments surface unique challenges around secure data storage, network resilience, certificate pinning, and offline capability. Security and compliance aren't afterthoughts; they're core to the SDK's value proposition.
• Own the full lifecycle. From architecture and implementation through testing, packaging, versioning, and distribution. You'll define how the SDK is released, documented, and supported.
• Ensure unquestionable reliability and resilience. Work with Payabli architects, SREs, and other engineers to integrate your SDK with Payabli's APIs, while handling real-time data, async operations, error states, and edge cases gracefully. You understand that observability is part of reliability.
• Set the standard. As the founding mobile engineer, you'll establish code review practices, testing strategies, CI/CD pipelines, and architectural patterns that the team will build on as it grows.

Senior Software Engineer, Mobile

Underwriter

• Conduct thorough analysis of merchant applications, including financial statements, processing history, and KYC documentation.
• Verify business legitimacy through entity formation documents, EIN verification, and ownership structure validation.
• Evaluate creditworthiness, processing behavior, and potential exposure risk for both credit card and ACH transactions.
• Flag and escalate high-risk or unusual business models to the Director of CRU for deeper review.
• Maintain comprehensive documentation of underwriting decisions, ensuring compliance with internal policies and regulatory standards.
• Interact with merchants to gather missing information, clarify discrepancies, or provide feedback on required improvements.
• Respond promptly and professionally to application-related inquiries and proactively guide applicants through the process.
• Educate merchants on underwriting expectations and provide tailored advice on best practices for application success.
• Partner with Compliance and Risk Analysts to support deeper risk investigations or chargeback-related assessments.
• Collaborate with CRU leadership to refine risk models, underwriting criteria, and approval matrices.
• Mentor and support junior team members by reviewing applications, offering feedback, and leading knowledge-sharing sessions.

Client Success Associate

Senior Software Engineer, Mobile

Underwriting Specialist