Payabli

Sales Engineer

• Serve as the primary technical advisor during the presales process, conducting discovery sessions to understand partner requirements and architectural constraints
• Design and present tailored integration strategies that align with partner business models, compliance requirements, and operational capabilities
• Create proof-of-concept implementations and technical demonstrations that showcase Payabli's capabilities in partner-specific contexts
• Develop decision frameworks and best practice documentation for common integration scenarios (hosted vs embedded vs hybrid approaches)
• Architect comprehensive payment solutions leveraging Payabli's API ecosystem, including PayIn, PayOut, and PayOps functionality
• Guide partners through critical architectural decisions including tokenization strategies, webhook implementations, and settlement configurations
• Evaluate partner technical environments and recommend optimal integration patterns that balance functionality with maintainability
• Design scalable merchant onboarding workflows that address partner-specific requirements while leveraging Payabli's platform capabilities
• Partner with sales teams to qualify technical requirements and identify integration complexity early in the sales cycle
• Deliver compelling technical demonstrations that connect Payabli's capabilities to specific partner use cases and business outcomes
• Support RFP responses with detailed technical specifications and competitive differentiation points
• Create comprehensive integration guides, decision trees, and implementation playbooks for partner consumption
• Document common integration patterns, troubleshooting procedures, and optimization strategies
• Conduct technical enablement sessions for partners' development teams
• Contribute to public-facing technical documentation and API reference materials
• Partner with Product and Engineering teams to communicate partner requirements and influence roadmap priorities
• Collaborate with Integration Team to ensure smooth handoff from presales to implementation
• Work with Customer Success to gather feedback on integration patterns and identify optimization opportunities
• Support Marketing with technical content creation and thought leadership initiatives.

Customer Success Manager

• Own the post-integration experience for a portfolio of partner accounts, serving as their primary point of contact and trusted advisor
• Build deep, consultative relationships with key stakeholders including executives, product leaders, and technical teams
• Develop customized success plans that align partner business objectives with Payabli's capabilities and roadmap
• Act as the voice of the partner internally, ensuring their needs are understood and prioritized across Product, Engineering, Sales, and Operations teams
• Drive platform adoption by coordinating training, feature rollouts, and strategic touchpoints tailored to each partner's needs
• Conduct regular business reviews to assess performance, review key metrics, and identify optimization opportunities
• Proactively monitor partner health indicators and intervene early to address concerns or remove blockers
• Identify and execute expansion opportunities including upsells, cross-sells, and new use cases that align with partner goals
• Ensure high retention rates by delivering measurable outcomes, maintaining partner satisfaction, and mitigating churn risk
• Develop and execute strategies to increase transaction volume, merchant acquisition, and revenue generation for partners
• Collaborate with Sales to support contract renewals and identify opportunities for deeper partnership engagement
• Own issue resolution from intake through resolution, coordinating with Support, Engineering, and Operations as needed
• Manage escalations with urgency and transparency, keeping partners informed throughout the resolution process
• Track and analyze key performance indicators including partner health scores, processing volumes, approval rates, and merchant concentration
• Provide regular reporting to partners and internal stakeholders on account performance, risks, and opportunities
• Maintain accurate records in CRM systems to ensure visibility and collaboration across teams

Product Manager

• Lead product strategy and execution across acquiring, issuing, merchant onboarding/KYC/AML, settlements, fraud/risk, and platform services
• Drive complex, cross-functional initiatives from discovery through launch with focus on outcomes
• Scale and mentor a high-performing product team, setting a culture of ownership, accountability, and customer-centricity
• Partner cross-functionally with engineering, risk, and business teams to build resilient, high-performance payments systems (processing, directory services, messaging, fraud prevention)
• Represent product externally with banks, processors, vendors, and internally with the board and executive team
• Prioritize reliability and scalability while laying the groundwork for innovation
• Roll up sleeves and execute in a fast-paced, high-accountability environment

Sales Engineer

Customer Success Manager

Head of Product