Payabli

Business Analyst

• Own end-to-end product requirements for payment features spanning card processing, ACH, digital wallets (Apple Pay, Google Pay, PayPal, Cash App Pay, Venmo), surcharging, and emerging modalities.
• Perform detailed money movement analysis across all payment modalities, tracing fund flows from authorization through settlement and funding to identify friction points, drive process improvements, and improve operational efficiency.
• Serve as the product organization’s closest partner to the engineering team, ensuring requirements are understood deeply and unambiguously, implementation decisions stay true to product intent, and the voice of the business is always present in the room.
• Write detailed PRDs, user stories, and acceptance criteria that engineering can execute against without ambiguity.
• Maintain a well-groomed backlog and facilitate sprint planning, reviews, and retrospectives with the engineering team.
• Translate complex payment industry requirements, including network rules, compliance mandates, and processor constraints, into clear actionable tickets.
• Perform data analysis on payment flows, transaction outcomes, and platform usage patterns and drive actionable conclusions to inform product decisions and identify improvement opportunities.
• Review API capabilities and product features against best-in-class industry standards and competitive benchmarks and recommend targeted improvements that advance Payabli’s differentiation.
• Lead User Acceptance Testing (UAT) for new features and enhancements, coordinating with QA and engineering to validate functionality against requirements before release.
• Contribute to and maintain the product roadmap, balancing near-term delivery commitments with long-term strategic investments.
• Support OKR definition and track progress against key results for payment product initiatives.
• Conduct competitive analysis of payment processors and embedded payment platforms to inform prioritization decisions.
• Identify gaps and opportunities across Payabli’s nine verticals and help shape vertical-specific payment workflows.
• Partner with engineering leads, QA, and platform architects to ensure technical feasibility and sound design decisions.
• Collaborate with compliance and legal on payment regulations including NACHA rules, card network mandates, and state-level requirements.
• Work closely with Customer Success and Sales to gather merchant feedback and translate it into product improvements.
• Prepare and present product updates, feature briefs, and roadmap overviews for internal stakeholders and external partners.

Business Analyst / Product Owner

Product Manager

• Lead the strategy and execution of our identity platform, spanning both authentication and authorization
• Own the foundational suite of embeddable components that our platform partners use to build financial experiences
• Own the cross-cutting tokenization layer that serves multiple product lines
• Own the notification system and communication channels that keep our platform running
• Drive the platform's logging infrastructure, observability capabilities, and data dashboard foundations
• Champion the overall health and usability of our API ecosystem

Senior Product Manager, Platform

Frontend Engineer

• Build the product people touch. Design, develop, and maintain the frontend applications and reusable component libraries that power Payabli’s, and its partners, platforms.
• Ship embeddable experiences. Build hosted payment forms, white-label components, and drop-in UI that third-party platforms integrated directly with their own products. Your code needs to be lean, flexible and rock-solid as it will be running inside other people’s software.
• Bridge frontend and backend. Collaborate closely with other service owning teams to integrate via APIs and real-time data streams, ensuring seamless data flow across the stack & overall platform
• Raise the bar. Lead code reviews, champion frontend standards, and drive architectural decisions that keep the codebase healthy as we scale.
• Multiply the team. Mentor engineers around you and elevate frontend engineering quality across the organization through pairing, documentation and leading by example.
• Own the full lifecycle. Work across requirements, implementation, testing, and deployment. We don’t throw things over the wall here.
• Sweat the details. Optimize for performance, accessibility, and cross-browser compatibility.

Senior Software Engineer, Frontend

Customer Success Manager

• Own the post-integration experience for a portfolio of partner accounts, serving as their primary point of contact and trusted advisor
• Build deep, consultative relationships with key stakeholders including executives, product leaders, and technical teams
• Develop customized success plans that align partner business objectives with Payabli's capabilities and roadmap
• Act as the voice of the partner internally, ensuring their needs are understood and prioritized across Product, Engineering, Sales, and Operations teams
• Drive platform adoption by coordinating training, feature rollouts, and strategic touchpoints tailored to each partner's needs
• Conduct regular business reviews to assess performance, review key metrics, and identify optimization opportunities
• Proactively monitor partner health indicators and intervene early to address concerns or remove blockers
• Educate partners on industry best practices, compliance requirements, and emerging payment trends relevant to their vertical
• Identify and execute expansion opportunities including upsells, cross-sells, and new use cases that align with partner goals
• Ensure high retention rates by delivering measurable outcomes, maintaining partner satisfaction, and mitigating churn risk
• Develop and execute strategies to increase transaction volume, merchant acquisition, and revenue generation for partners
• Collaborate with Sales to support contract renewals and identify opportunities for deeper partnership engagement
• Own issue resolution from intake through resolution, coordinating with Support, Engineering, and Operations as needed
• Manage escalations with urgency and transparency, keeping partners informed throughout the resolution process
• Synthesize partner feedback and pain points to inform product roadmap decisions and service improvements
• Track and analyze key performance indicators including partner health scores, processing volumes, approval rates, and merchant concentration
• Provide regular reporting to partners and internal stakeholders on account performance, risks, and opportunities
• Use data insights to make strategic recommendations and drive continuous improvement in partner outcomes
• Maintain accurate records in CRM systems to ensure visibility and collaboration across teams

Partner Success Manager

Risk

• Implement and maintain a real-time risk monitoring dashboard to track transaction anomalies, fraud flags, and volume spikes.
• Refine existing detection rules to reduce false positives and improve actionable alerts by at least 10%.
• Analyze transaction-level data to identify and document top risk trends among the merchant base.
• Respond to inbound merchant risk inquiries and escalation cases with a 20% reduction in average response time.
• Develop and follow a standardized inquiry resolution playbook to ensure consistent and effective communication.
• Handle high-risk merchant cases end-to-end, reducing escalations to senior management by improving first-touch resolutions.
• Monitor and triage incoming chargebacks, contributing to a 10% improvement in response speed through optimized workflows.
• Assist in the development and dissemination of a merchant-facing chargeback prevention guide.
• Track and analyze dispute data to identify key causes and prevention opportunities.
• Evaluate high-ticket and monthly volume increase requests using a structured risk scoring model.
• Review and approve bank account updates while ensuring standard documentation is received and validated.
• Support SLA goals by processing 95% of risk reviews within defined internal deadlines.
• Collaborate with internal teams and merchants to increase PCI compliance rates by 15% through targeted outreach and education.
• Support internal audits of payment compliance processes, contributing to the identification of process improvements.
• Maintain compliance tracking tools and help monitor adherence to network and regulatory standards.

Risk Analyst

• Lead the strategy and execution of our virtual card program, including single-use and multi-use card issuance, spend controls, and program compliance.
• Own the full lifecycle of traditional payout methods. Drive improvements in speed, reliability, and cost efficiency across ACH (same-day and standard), domestic and international wire transfers, and check disbursement.
• Build the tools and workflows that transform our platform partners into payables powerhouses.
• Pioneer the use of AI to automatically enrich vendor data—validating payment credentials, categorizing vendors, detecting anomalies, and reducing the manual overhead that slows down B2B payments.
• Architect and scale a vendor network that creates network effects across our platform.

Senior Product Manager, Payout

Solutions Engineer

• Translate business requirements into unique technical solutions
• Conduct calls to create and manage the integration plan for software partners
• Design and present tailored integration project plans that align with partner business expectation and drive execution of plan
• Operate in an AI-first mindset to innovate integration processes
• Track and Report on Projects Logs, Key Performance Indicators, and drive constant improvement.
• Collaborate with Account Manager on partner launch and GTM success
• Transfer integration plan into ongoing production reference documentation for the partner and internal support teams
• Be a “glue” role that connects the Operations, Success, Risk, Product and Engineering teams
• Work closely with Customer Success team to provide ongoing integration support for partners
• Work closely with product team to become an expert on piloting and implementing cutting edge fintech products

Senior Solutions Engineer

Compliance

• Own and maintain the compliance platform (Drata), including control mapping, evidence collection, continuous monitoring, and audit workflows
• Manage control documentation, policies, procedures, and supporting artifacts across multiple compliance frameworks
• Perform risk assessments, vendor security reviews, and control gap analyses, and track remediation through to completion
• Partner with Security, IT, and Engineering teams to ensure technical and administrative controls align with documented policies and compliance requirements
• Support internal and external audits, including SOC 2, PCI DSS, and customer security reviews
• Conduct periodic user access reviews and assist with access governance and RBAC validation
• Develop and maintain compliance reporting, metrics, and executive ready summaries
• Identify and implement automation opportunities to streamline evidence collection, access reviews, and policy lifecycle management

GRC Engineer

Client Services Representative

• Be the front line of the Client Support Team
• Answer inbound support inquiries
• Engage with clients via ticketing system
• Ticket Resolution
• Respond to and resolve inbound partner support tickets.
• Respond to and resolve inbound merchant support tickets.
• Triage, document, and escalate tickets to internal teams as necessary.
• Maintain SLAs and track status of all assigned tickets.
• Maintain customer records and changes.
• Contribute to external communication library
• Identify common issues and collaborate with teams for resolution
• Work closely with CSMs to ensure seamless handoffs and shared context
• Work closely with Engineers/Technical Support teams
• Work closely with Onboarding/Risk/Compliance

Client Support Associate

Events

• Own and execute Payabli's annual events calendar, including industry conferences, trade shows, partner events, sponsored speaking engagements and proprietary hosted experiences
• Develop event strategies aligned with marketing goals, identifying the right mix of third-party and first-party events to maximize brand visibility and pipeline generation
• Manage all event logistics from start to finish, including venue selection, vendor management, speaker coordination, attendee experience design, and post-event follow-up
• Research, evaluate, and recommend which industry conferences and trade shows Payabli should sponsor or attend based on target audience alignment and ROI potential
• Collaborate with sales leadership to develop pre-show prospecting plans that identify key targets and coordinate booth strategy to maximize qualified conversations
• Design engaging booth experiences and coordinate all logistics including booth design, collateral, demos, and staffing schedules
• Implement post-show follow-up strategies that ensure timely lead qualification and sales handoff
• Plan and manage Payabli's annual customer conference, creating an elevated experience that showcases our platform, celebrates customer success, and drives community building
• Organize and execute quarterly hosted dinners and executive roundtables with key prospects and customers in target markets
• Develop content programming for hosted events, including panel discussions, keynote presentations, and networking opportunities that deliver value to attendees
• Track and report on event performance metrics including attendance, lead generation, pipeline influence, and ROI to continuously optimize event strategy
• Partner closely with sales, product, and customer success teams to ensure events support broader business objectives and create seamless attendee experiences
• Manage event budget allocation across all activities, negotiating vendor contracts and ensuring cost-effective execution
• Create comprehensive post-event materials including attendee surveys, follow-up communications, and social media content to extend event impact

Events Marketing Manager

Operations

• Handle basic operations and boarding-related support tickets with urgency and ownership
• Dive deep to identify root causes of issues rather than applying surface-level fixes
• Take initiative to resolve problems quickly, even when it means doing the grunt work
• Manage boarding templates, billing configurations and customer comms
• Troubleshoot and resolve boarding errors, including re-boarding when necessary
• Resolve configuration issues to ensure merchants are set up accurately
• Manage specialized workflows that fall outside standard boarding procedures
• Work closely with Product, Engineering, and QA teams to identify, document, and resolve system errors and bugs
• Create detailed development tickets with clear reproduction steps and supporting documentation
• Serve as a bridge between operations and technical teams to expedite issue resolution
• Identify and resolve billing configuration issues
• Troubleshoot billing-related issues and ensure accurate merchant fee structures
• Address funding issues by coordinating with internal teams and processor partners
• Investigate and resolve transaction-related issues with support from technical and processor teams
• Document common issues and solutions to build knowledge base resources
• Identify patterns in recurring problems and suggest process improvements
• Continuously focus on building better internal workflows and processes with cross-functional teams
• Partner with internal teams to streamline operations and eliminate inefficiencies
• Take ownership of process gaps and drive improvements from identification through implementation