Customer Experience Lead
Nacre Capital
Technical Customer Service Advisor
Paxton Access Ltd
full-time
Posted on:
Origin: • 🇬🇧 United Kingdom
Visit company websiteJob Level
Mid-LevelSenior
About the role
- First point of contact providing advice and technical support to UK customers.
- Deliver accurate technical product support to UK installers or customers via phone, email, or webchat.
- Handle sales or returns process requests.
- Troubleshoot, diagnose, and resolve installation issues in a timely manner.
- Work closely with other teams within Paxton to trial and test new products or features.
- Be hands on with products and technology from day one.
Requirements
- For you to be passionate about providing first class customer service and want to learn a diverse product range.
- Do what you do best and learn about our products and technology and confidently communicate with customers.
- The right attitude is more important to us than your skills or experience. If you’re excited about a role but your existing experience doesn’t match up with every element of the job description, we encourage you to apply anyway.
