Paxton Access Ltd

Sales

• Join our Sales team based in Western Cape, where you'll play a key role in promoting Paxton products, driving new business and growing existing accounts.
• Engage with installers, end-users and consultants, building strong relationships to drive product demand.
• Collaborate with installers, end users and consultants via our distributors to expand our customer base and generate a demand for Paxton products.
• Engage in regular customer visits to grow customer relationships and support demand generation.
• Maintain our CRM database by keeping customer profiles and information up-to-date.
• Producing and recording meeting reports for all business meetings via our CRM database.
• Deliver commercial and installation training to distributors and installers where required.
• Pro-actively manage your Outlook calendar with a two-week call plan.
• Capture potential project opportunities with customers and record information appropriately.
• Build relationships across the business to identify and develop sales opportunities and utilise Paxton HQ resources.
• Collaborate with distributor sales teams and account managers to align on strategy and develop productive relationships.
• Maintain regular communication with your manager and proactively prepare for annual appraisals and quarterly reviews.
• Covering the Gauteng province region.

Regional Sales Manager

Full-stack Engineer

• Develop code to meet project requirements, ensuring compliance with technical specifications and collaborating with the design team to deliver high-quality software.
• Provide technical support to Gendis customers by responding to product and software-related queries via phone, email and teams.
• Collaborate with business stakeholders to gather and refine requirements, to create accurate functional specifications and technical documentation to support development.
• Follow the Gendis processes, ensuring all code is aligned with our quality and style guidelines and that our workflows for testing and quality checks are strictly adhered to.
• Contribute to the design and evolution of our software architecture, offering input and recommendations that support scalability, performance, and maintainability.
• Investigate software defects and implement effective and timely remediation, ensuring minimal disruption to service and delivery timelines.
• Engage in code reviews, maintaining high standards of code quality through consistent participation, both providing and receiving detailed, constructive feedback.
• Participate in monthly on-site meetings to discuss projects, address issues, support decision-making, and test relevant equipment as needed.
• Take ownership of personal and professional development by identifying skill gaps and seeking appropriate support or learning opportunities.
• Contribute to the out-of-hours support rota on a rotational basis (around once every seven weeks) to ensure continued customer support.
• Ensure all products comply with relevant regional legislation and standards, working with internal teams to embed compliance into design and delivery.

Junior Software Engineer

Account Executive

• Support the wider sales team and manage communications between Paxton and customers in the Greenville territory.
• Collaborate weekly with the outside territory manager to develop and execute strategies for territory success.
• Serve as the main point of contact for customers, distributors, and external contacts within the territory.
• Act as contact for all distribution branches, handling inquiries related to pricing, quotes, expedites, and challenges.
• Make outgoing calls daily to new and existing customers and provide detailed meeting reports summarizing discussions and next steps.
• Prioritize working with outside sales to fill training classes, confirm attendance, and follow up with attendees.
• Follow up on leads generated from trade shows, training sessions, and other events.
• Take responsibility for territory growth and meeting quarterly/annual targets set with management.
• Conduct customer meetings and attend trade shows in the territory at least once every four months.
• Stay informed on all hardware and software (UI), delivering pitches and webinars to customers.
• Provide support to customers facing technical or support challenges; coordinate with the Support team and other departments and escalate sensitive concerns as needed.

Inside Sales Executive

Human Resources

• Providing end-to-end HR advice and support to managers, including formal procedures and casework.
• Producing and analysing HR data to identify trends and support decision-making.
• Leading on culture and wellbeing conversations following employee survey results, and working with managers to drive improvements.
• Maintaining and developing the HR database, ensuring accuracy and compliance with data protection and cyber security standards.
• Supporting the drafting, communication, and training of HR policy updates and legislative changes.
• Coaching managers to build capability and confidence in handling HR matters.
• Planning and delivering wellbeing events in collaboration with the Events Manager and EDI Group.
• Coordinating activities of Paxton’s mental health first aiders with the Health & Safety Manager.
• Acting as a visible and positive role model across our Brighton and Eastbourne sites.
• Working on cross-functional projects to build capability and promote the HR brand.
• Providing hands-on HR support across a broad range of HR activities in the Brighton HR team.

HR Advisor

Customer Support

• First point of contact providing advice and technical support to UK customers.
• Deliver accurate technical product support to UK installers or customers via phone, email, or webchat.
• Handle sales or returns process requests.
• Troubleshoot, diagnose, and resolve installation issues in a timely manner.
• Work closely with other teams within Paxton to trial and test new products or features.
• Be hands on with products and technology from day one.

Technical Customer Service Advisor

Electrical Engineer

• Design and create scalable, secure, and optimised embedded software systems.
• Developing and modifying firmware architectures for technologies like ARM Cortex-A/M, RTOS, SPI, I2C, UART, WIEGAND, and Raspberry Pi.
• Designing, testing, and debugging electronic circuits and PCB layouts using tools like Circuit Studio, Proteus, Multimeters, and Oscilloscopes.
• Collaborating with the Development team to propose solutions, identify risks, and contribute to architectural decisions.
• Communicating technical changes effectively and supporting team members in their deliverables.
• Attending monthly onsite team meetings in Eastbourne to discuss products, improvements and future developments.

Regional Sales Manager

Junior Software Engineer

Inside Sales Executive

HR Advisor

Technical Customer Service Advisor

Firmware and Electronics Engineer