PaxeraHealth

Customer Care L3 – Medical Imaging

PaxeraHealth

full-time

Posted on:

Location Type: Remote

Location: Massachusetts • United States

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Tech Stack

ApacheCloudPerlRubySQLTCP/IPVMware

About the role

  • Serve as the highest level of technical support for PaxeraHealth clients.
  • Diagnose, troubleshoot, and resolve software and technical issues across healthcare imaging systems.
  • Implement PaxeraHealth software solutions in cloud-based, virtual, and physical environments.
  • Support integrations with PACS, RIS/HIS, EMRs, and third-party healthcare IT solutions.
  • Document project activity, contribute to knowledge-based content, and perform root cause analysis.
  • Collaborate closely with project managers, engineers, and customers to ensure successful installations and timely resolution of service requests.
  • Provide expert input and support in conferences, demos, or onsite engagements when needed.

Requirements

  • 5+ years supporting or implementing PACS or similar Healthcare IT software
  • Bachelor’s degree in Computer Science or related field (or equivalent experience)
  • Deep understanding of healthcare imaging standards like DICOM , HL7 , and IHE
  • Hands-on experience with systems administration (Windows Server, Active Directory, VMWare, etc.)
  • Technical knowledge in: Networking : TCP/IP, VPNs, NAT, VLAN Databases : SQL Server, queries, management Scripting : Bash, PowerShell, Ruby/Perl, HTML/XML Tools : Wireshark, IIS, Apache, OpenSSL
  • Strong communication and interpersonal skills with a customer-first mindset.
  • Ability to explain technical concepts to non-technical users clearly and patiently.
  • Must be able to pass a drug test and a background check.
Benefits
  • Company Health, Vision and Dental insurance
  • Life Insurance
  • Paid Holidays
  • Paid Vacation
  • Paid sick time
  • Paid personal days
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
PACSHealthcare IT softwareDICOMHL7IHEWindows ServerActive DirectoryVMWareSQL ServerBash
Soft Skills
communication skillsinterpersonal skillscustomer-first mindsetexplain technical conceptspatience