Pavilion

Manager

• Own the Chapter Program end-to-end
• Manage the portfolio of 70+ active Chapters
• Own the Chapter Head compensation framework
• Lead and develop the Ambassador Programs Associate
• Build the operating rhythm between you and the Associate
• Recruit, onboard, and enable Chapter Heads
• Design and run the Chapter Head communications cadence
• Measure Chapter performance and report on it
• Partner across the company

Senior Manager, Chapter Program

Customer Success Manager

• Own the end-to-end member lifecycle from post-enrollment through renewal, ensuring members consistently experience and recognize the value of Pavilion.
• Monitor and manage member health and engagement signals, proactively identifying risk and opportunity across the member journey and developing appropriate interventions.
• Drive retention and renewals through value-based conversations
• Act as a trusted partner and advisor to members, connecting them to relevant peers, programs, and experiences.
• Capture and synthesize member feedback to serve as an internal advocate for our members and inform improvements across onboarding, programming, and lifecycle experience.
• Contribute to developing scalable success practices and playbooks as Pavilion grows.

Senior Manager, Chapter Program

Member Success Manager