Pavilion

Manager

• Oversee, manage, and convert a pipeline of prospective Pavilion members.
• Follow up with inbound leads to book meetings
• Connect potential members with local chapter heads and members with similar backgrounds to drive conversion and set them up for success.
• Follow up with prospective members after initial conversations via phone, email, and LinkedIn.
• Identify and prospect leads that fit Pavilion’s member ICP, with the goal of converting them into members
• Work closely with local Chapter Heads on growth initiatives
• Ensure prospective members fit with company values and requirements
• Reply to prospective members on email and LinkedIn with speed, efficiency, and respect
• Provide feedback on trends and insights relevant to day to day performance of the role.
• Develop new concepts and initiatives to improve member acquisition, and documenting critical processes for repeatability
• Participate in community events, trainings, and company wide initiatives while dedicating yourself to your professional development
• Maintain accurate and timely records of all interactions in our CRM (HubSpot)
• Own - and achieve - a monthly quota for new member acquisition

Enrollment Manager

Customer Success Manager

• Manage a portfolio of corporate accounts from onboarding through renewal.
• Partner closely with Account Executives to create a seamless pre- to post- sale handoff experience for new customers.
• Identify new up-sell and cross-sell opportunities to support account growth.
• Serve as primary point of contact for corporate customer questions and ensure timely resolution to issues in partnership with the Member Support team.
• Provide feedback to continue improving CS Automation and processes

Customer Success Manager – Corporate Memberships

People Operations

• Own Pavilion’s hiring philosophy and maintain an uncompromising bar for talent quality.
• Design and continuously refine structured, high-signal interview processes.
• Partner with hiring managers to ensure every hire is intentional, accretive, and aligned with Pavilion’s standards.
• Personally lead or tightly oversee hiring for ~5–10 roles per year, including strategic backfills.
• Hold hiring managers accountable to preparation, rigor, and decision quality.
• Design and manage Pavilion’s performance review process, ensuring clarity, fairness, and high expectations.
• Build clear professional development paths that help employees grow their skills, impact, and careers.
• Support managers in delivering direct, thoughtful feedback and coaching.
• Create systems that reward high performance while addressing underperformance decisively and humanely.
• Act as a steward of Pavilion’s culture: high standards, hard work, mutual respect, and care for the whole person.
• Ensure employees feel supported, challenged, and well taken care of in exchange for doing meaningful, demanding work.
• Proactively identify friction, burnout risk, or morale issues and address them early.
• Inject fun, connection, and humanity into the day-to-day employee experience.
• Own planning and execution of Pavilion’s in-person team experiences, including at least one major US-based company offsite annually.
• Design retreats that strengthen trust, alignment, and shared ambition—not just social time.
• Own core People processes and policies with a bias toward clarity and simplicity.
• Ensure Pavilion operates with professionalism, consistency, and legal compliance without becoming bureaucratic.

Enrollment Manager

Customer Success Manager – Corporate Memberships

Director of People