Senior Customer Support Specialist – Quality
ResMed
Cloud
Customer Care Representative
Patterson Companies, Inc.
full-time
Posted on:
Location: Illinois • 🇺🇸 United States
Visit company websiteSalary
💰 $15 - $19 per hour
Job Level
Mid-LevelSenior
About the role
- Provide professional administrative and telephone support for incoming customer and branch phone calls to Financial Shared Services delivering first call resolution.
- Handle all general questions concerning statements or other correspondence received by the customer relating to supply accounts, installment accounts and branch inquiries.
- Update the automated credit card system for account changes accurately and in compliance with internal & PCI controls.
- Process customer credit card or electronic check payments by phone accurately and in compliance with internal & PCI controls.
- Act as liaison between branch offices and the Financial Shared Services.
- Performs other duties as assigned.
- The system of record will initially be Lawson with an eventual migration to SAP.
- The OTC Customer Care Representative will report directly to the OTC Manager and will work closely with both Branch Personnel and Shared Services teammates.
- Success will depend on having a “customer first” attitude, along with a willingness to learn new functions and positively contribute to team performance.
Requirements
- High School degree or equivalent
- Strong customer orientation with a sound knowledge of telephone etiquette with a pleasant and friendly attitude.
- Possesses strong interpersonal and communication skills, exceptional at building relationships
- Positively contribute to the Financial Shared Services team environment
- Has exceptional organizational, problem solving, and multi-tasking skills and shows a great attention to detail
- Proficient in computer navigation and working with several software programs at the same time
- Demonstrates a commitment to Patterson’s values and professionalism through appropriate conduct at all times
