Customer Service Representative, Dutch Speaker
Patrique Mercier Recruitment
full-time
Posted on:
Location Type: Remote
Location: Greece
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About the role
- Assist Dutch-speaking customers via phone, email, and chat, addressing inquiries related to tobacco products.
- Provide accurate information about product details, pricing, and availability.
- Resolve customer issues and complaints in a timely and effective manner while maintaining high service standards.
- Document customer interactions and update records in the CRM system to keep track of feedback and service requests.
- Collaborate with colleagues to enhance customer service processes and increase customer satisfaction.
- Engage in ongoing learning about tobacco industry regulations and product offerings.
Requirements
- Fluent in Dutch (both spoken and written) is required.
- Strong customer service mindset with a focus on satisfaction and client relations.
- Prior experience in a customer service role, preferably within a retail or product-related industry.
- Excellent communication and interpersonal abilities.
- Capacity to handle and resolve customer inquiries and complaints effectively.
- Ability to work well within a team and contribute to a positive work environment.
- **An interest or background in the tobacco sector is a plus.**
- **Must hold an EU passport.**
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year
- Fully Paid Training
- Good Salary
- Fully Paid Relocation Package ( flight, transfer and 4 weeks hotel )
- Free Greek Lessons, discounts and other perks
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
customer service mindsetcommunication abilitiesinterpersonal abilitiesproblem-solvingteam collaborationclient relationsconflict resolutionservice standardscustomer satisfactiontimeliness
Certifications
EU passport