Customer Service Representative, German Speaker
Patrique Mercier Recruitment
full-time
Posted on:
Location Type: Remote
Location: Greece
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About the role
- Offer exceptional customer support to German-speaking clients via phone, email, and live chat.
- Manage inquiries related to bookings, changes, cancellations, and general travel information.
- Maintain a friendly and professional demeanor during all customer interactions.
- Accurately document customer interactions to improve service delivery.
- Collaborate with team members and other departments to resolve customer issues effectively.
- Engage in training sessions to enhance knowledge of products and customer service protocols.
Requirements
- Fluency in German (both written and spoken) is essential.
- Strong commitment to providing outstanding customer service.
- Previous experience in customer service or the travel industry is a plus, but not required.
- Excellent communication and problem-solving skills.
- Ability to work effectively both independently and as part of a team.
- Positive attitude with a proactive approach to challenges.
- Willingness to learn and develop within a dynamic and supportive work environment!
Benefits
- Monthly Performance Bonus
- Fully Paid Relocation Package ( Flight, Transfer and 4 weeks Hotel )
- Private Health Insurance
- 2 Extra Salaries Per Year
- Support In Finding Accommodation After Hotel
- Fully Paid Training
- Free Greek lessons
- And More...
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
fluency in Germancustomer service
Soft Skills
communication skillsproblem-solving skillsteamworkpositive attitudeproactive approach