Patreon

Operations

• Responsible for the team achieving objectives, maintaining team engagement, and career opportunities
• Develop your team in both performance and career
• Making sure all risk exposure is mitigated while maintaining a fair outcome for creators and fans on the platform
• Working with cross functional teams to identify and improve processes
• Supporting the reporting of information to relevant stakeholders
• Continuously scanning the environment for financial crime threats and risks applicable to Patreon and making sure these are visible and being acted upon
• Communicating clearly and with empathy both internally and externally
• Coach team members to achieve service level agreements while working through queues and responding to inbound requests
• Assessment of risk associated with new customers, changes to creator and fan risk profiles, investigating large transactions, scam related incidents, unusual creator and fan behavior
• Supervise a team of Patreon Fraud Operations investigators in all aspects of the role and act as the senior point of contact for the team
• Make sure team members are appropriately trained to support Patreon in the fight against financial crime and fraud
• Develop your team and keep them engaged in their career

Fraud Operations Supervisor

Product Marketing

• Lead the go-to-market strategy and vision for key consumer product areas
• Partner with Product, Design, Engineering, UXR, and Data Science to shape the roadmap
• Conduct creator and fan research to uncover needs, use cases, and insights
• Craft compelling product narratives and breakthrough GTM plans
• Drive 0–1 product development and launch high-priority products to market
• Own the end-to-end product journey across the lifecycle — from ideation to adoption
• Own narrative, creative direction, and full go-to-market motion across 0–1 and scaled campaigns

Staff Product Marketing Manager

Customer Support

• Become a product expert, developing deep knowledge of Patreon’s features, services, and policies
• Work closely and empathetically with creators to help them connect with fans and get paid
• Provide high-quality support primarily through messaging and written channels with clarity and professionalism
• Troubleshoot creator issues across web and mobile, applying technical investigation skills for complex or sensitive cases
• Collaborate with cross-functional teams on edge cases, bugs, and escalations and relay product feedback
• Achieve SLAs and maintain consistent performance metrics while balancing efficiency with thoughtful support
• Support teammates through 1:1 guidance and knowledge-sharing on Patreon and Zendesk best practices
• Partner with Product Support Managers to develop workflows and refine internal processes
• Partner with the Training Team to identify opportunities for ongoing education
• Document patterns, highlight gaps, and propose improvements to workflows and the support experience
• Contribute to the hiring process for future Support Specialists and participate in special projects and cross-team initiatives

Product Support Specialist

Software Engineer

• Own Patreon’s Risk strategy and execution across Trust & Safety, Security, Fraud Prevention, and Compliance—ensuring alignment with company objectives and evolving regulatory landscapes.
• Lead and grow a team of engineers responsible for building scalable systems to identify, mitigate, and respond to platform risks.
• Partner cross-functionally with Legal, Product and Safety & Fraud Operations to implement controls that minimize fraud, abuse, and regulatory risk while preserving user experience.
• Design and oversee the development of systems that monitor suspicious behavior, prevent payment fraud, and enforce content moderation policies.
• Build automated solutions to ensure best in-class data protection and prevention of abuse at scale.
• Thought leader and advisor to the executive team on emerging risks, global compliance requirements (e.g., PCI, OFAC, GDPR), and security best practices.

Fraud Operations Supervisor

Staff Product Marketing Manager

Product Support Specialist

Director of Engineering, Risk