PatientIQ

Account Executive

• Build and nurture a robust sales pipeline of hospitals, physician practices, and ambulatory surgery centers in assigned geographic territory.
• Understand the client’s business and utilize advanced knowledge of PatientIQ’s service offerings to successfully demonstrate PatientIQ’s capabilities.
• Build and maintain an effective partnership with decision-makers and primary stakeholders in client organizations.
• Lead negotiations and navigate complex decision-making processes to close new business opportunities.
• Partner with Sales Leadership, Solutions Consultants, and Revenue Operations to continuously refine and improve sales strategy and processes.

Enterprise Account Executive

Customer Success Manager

• **Role Overview**
• The PatientIQ Customer Success Manager (CSM) owns the success, retention and growth of PatientIQ clients by helping clients get the most out of the PatientIQ product, network and services. The CSM will serve as the main point of contact post implementation, driving value through helping clients improve data collection, workflow and utilizing the data collected in order to achieve the client's goals. In addition to owning post-implementation customer success and retention across a portfolio of accounts, the CSM serves as a strategic customer advocate, partnering cross-functionally with product and development teams at PatientIQ to share customer feedback and insights that inform ongoing platform improvements.
• **What You’ll Do**
• - Build and maintain long-term relationships with key customer executives, product owners, and others, within a geographic territory
• - Coordinate, develop, and deliver quarterly business reviews to customers to show progress, value, and growth potential
• - Maintain a positive geographic territory net revenue retention
• - Act as the SME on the PatientIQ platform and help our customers leverage our internally developed resources, best practices, and processes to achieve their goals
• - Work cross-functionally with the implementations team, as well as product and engineering teams to continuously provide feedback on customer needs to inform the future product roadmap and development strategy
• - Maintain and regularly update the PatientIQ product documentation and internal wikis
• - Mentor Customer Success Analysts for your geography in order to support clients effectively
• - Support PatientIQ sales operations and help identify areas where we can grow our offerings and solve new customer problems
• - Support and facilitate customer renewals, amendments and new product opportunities in coordination with the sales team

Enterprise Account Executive

Enterprise Customer Success Manager