PatientIQ

Project Manager

• **What You'll Do**
• **Enterprise Implementation Leadership**
• - Own end-to-end delivery of enterprise implementations from kickoff through go-live, inclusive of complex EHR (e.g. Epic, Oracle Health/Cerner) integration builds, conversions, and migrations.
• - Develop and govern comprehensive project plans covering EHR integrations, interface builds, data validation, system configuration, workflow redesign, training, and go-live monitoring.
• - Establish & maintain clear governance structures, communication cadences, and executive status reporting mechanisms to fit large-scale health system engagements.
• - Drive achievement of time-to-first-value, user adoption, and other implementation success metrics.
• **Stakeholder Engagement & Risk and Escalation Management**
• - Lead communication to executive and operational stakeholders, ensuring implementation progress, risks, and impact is communicated clearly at all levels of customer organization.
• - Identify and mitigate cross-functional risks across technical, clinical, and operational workstreams, maintaining strong documentation and change management discipline.
• - Escalate and resolve issues with clarity and urgency, balancing customer experience with internal resource management.
• - Ensure high customer satisfaction as measured by NPS, CSAT, and long-term expansion readiness.
• **Startup-Minded Ownership & Continuous Improvement**
• - Operate with high accountability and a bias toward action in a fast-growing environment.
• - Think outside the box of traditional project management when necessary to remove obstacles and maintain delivery momentum.
• - Drive strategic internal initiatives aimed at improving the scalability and efficiency of the implementation process, focusing on scalable frameworks, playbooks, and tools as PatientIQ grows.
• - Drive internal process improvements informed by KPIs, delivery metrics, and enterprise client feedback.

Implementation Project Manager