Vice President of Customer Growth

PatientIQ

VP of Customer Growth at PatientIQ, a leading healthcare outcomes intelligence platform. Responsible for net revenue retention, expansion ARR, and leading multiple teams in clinical and technological domains.

Posted 6/30/2026full-timeRemote • Illinois • 🇺🇸 United StatesLeadWebsite

About the role

Key responsibilities & impact

Own the full NRR and expansion ARR targets for PatientIQ — the primary commercial metric for this role.
Lead three teams: CS Enterprise (health systems, new strategic partners), CS Specialty Practice (specialty practices), and Outcomes Research & Registries (Provider, MedTech, Societies).
Carry and manage personal expansion quota; build and administer CSM-level expansion incentive plans tied to ARR growth.
Own the Strategic Account Program for named accounts — executive relationship management, multi-year expansion planning, and EBR cadence.
Build the CS-as-revenue operating model: playbooks, tooling, metrics, and team structure that treats CS as a growth engine, not a cost center.
Partner with the VP Provider Sales in a commercial pod model — aligned coverage of Enterprise and Specialty accounts from sale through expansion.
Drive the Enterprise/Specialty Practice bifurcation to full execution: differentiated service models, CSM ratios, and segment-specific expansion plays.
Develop and retain a high-performing team — coaching (CS Enterprise), (CS Specialty), and (Outcomes Research & Registries).
Oversee FY2027 headcount plan and capacity modeling.

Requirements

What you’ll need

8+ years in Customer Success, Account Management, or commercial CS leadership in B2B SaaS or health technology.
Proven track record carrying and exceeding expansion quota — you have personally owned NRR targets, not just supported them.
Experience building CS-as-revenue models: CSM incentive design, expansion playbooks, and tech-touch at scale.
Health system or clinical technology account management experience — you understand how health systems buy, renew, and expand.
Led teams of 10+ including CS Directors or senior individual contributors.
Demonstrated ability to grow NRR from 120%+ in a prior role.
Dual-track model experience: Enterprise and Specialty simultaneously, with differentiated service approaches.
HubSpot CRM fluency; data-driven approach to account health and expansion forecasting.
Ability to travel up to 50%

Benefits

Comp & perks

Great Benefits - top-notch health, dental, and vision insurance. Additional perks available, including 401K.
We are Mission Driven - our team is motivated to solve complex problems, drive medicine forward, and ultimately improve patient outcomes.
True Idea Meritocracy - great ideas win out. We encourage all team members to challenge the status quo because our mission demands this.
Flexible Time Off - we trust you to take the time you need when you feel it is appropriate, given your workload and responsibilities. No need to track it or save up.
World-Class Team - we’re at the top of our industry because of our employees. They’re the best investment we can make, and we never forget that.
Fast Growing - we are building the largest platform for healthcare providers, industry partners, researchers, and others to collaborate on the mission to improve patient outcomes.

ATS Keywords

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Hard Skills & Tools

Expansion Quota ManagementCSM Incentive DesignAccount Health ForecastingData-Driven Decision MakingGrowth Strategy Implementation

Soft Skills

Executive Relationship ManagementCoaching and MentoringCross-Functional Collaboration