Patient Outreach Coordinator

PatientIQ

Patient Outreach Coordinator assisting clinical users via support inquiries in a fast-growing health tech company. Documenting interactions and troubleshooting issues while onboarding new users.

Posted 7/23/2026full-timeRemote • Illinois • 🇺🇸 United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer support within healthcare or health tech, effectively managing high call and ticket volumes while providing accurate and confident assistance. Proficient in using ticketing systems and CRM tools to document interactions and improve processes.

Highest-signal resume keywords

Customer Support ExperienceCRM ProficiencyHealthcare KnowledgeTechnical CommunicationSaaS Platform Support

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Ticketing System DocumentationTroubleshootingTechnical Problem EscalationProcess ImprovementSaaS Platform Support

Soft Skills

Verbal CommunicationWritten CommunicationProfessionalismTime Management

Tools & Technologies

HubSpotSalesforceZendesk

Industry Keywords

Healthcare WorkflowsClinical TerminologyPatient-Reported OutcomesInbound Support Inquiries

About the role

Key responsibilities & impact

Respond to inbound support inquiries from clinical users via phone, email, and chat in a timely and professional manner
Troubleshoot platform issues, escalating complex technical problems to the appropriate internal team
Document all support interactions accurately in the ticketing system (HubSpot)
Identify recurring issues and surface patterns to the Customer Support lead for process improvement
Support onboarding of new clinical users by answering questions and guiding them through the platform
Maintain a deep understanding of PatientIQ's products to provide accurate, confident support

Requirements

What you’ll need

2+ years of experience in a customer support or call center role, preferably in healthcare or health tech
Strong verbal and written communication skills with the ability to explain technical concepts to non-technical users
Demonstrated ability to manage high call/ticket volume while maintaining quality and professionalism
Experience using a CRM or ticketing system (HubSpot, Salesforce, Zendesk, or similar)
Nice to have
Experience supporting a SaaS platform or EHR in a clinical setting
Familiarity with healthcare workflows, clinical terminology, or patient-reported outcomes
Bilingual (English/Spanish) a plus

Benefits

Comp & perks

Mission-driven work. We're solving a hard problem that matters — improving patient outcomes through better data. Every person here is working on something real.
True idea meritocracy. Great ideas win, regardless of title. We encourage every team member to challenge the status quo.
World-class team. You'll work alongside people who are at the top of their fields in health tech, enterprise software, and clinical science.
Fast-growing. We're building the largest platform for healthcare providers and industry to collaborate — and we're just getting started.
Great benefits. Top-notch health, dental, and vision. 401(k). Flexible PTO — we trust you to take the time you need. Professional development stipends.
Real ownership. This is not a role where you maintain someone else's playbook. You'll build, shape strategy, and see your impact directly.