Pathward

Financial Crime

• Partner with BSA model design stakeholders to translate design decisions into detailed functional requirements, business rules, acceptance criteria, and expected outputs for the technology/product counterpart
• Serve as the BSA subject matter authority in requirements discussions, ensuring compliance and regulatory considerations are fully reflected in system specifications
• Evaluate proposed technical approaches from the technology/product counterpart to confirm alignment with BSA program objectives and model design intent
• Maintain a prioritized list of enhancement requests, defect resolutions, and regulatory-driven changes
• Own user acceptance testing for all customer risk rating system changes, new deployments, and model recalibrations, including development of test plans, test cases, and sign-off protocols
• Validate that risk ratings are accurately calculated, properly assigned, and consistently applied across customer segments and business lines
• Monitor model outputs on an ongoing basis to identify anomalies, unexpected distributions, or data quality issues and surface findings to BSA model design stakeholders
• Optimize and tune system parameters to ensure the platform produces desired outputs
• Investigate and resolve discrepancies between expected and actual outputs, coordinating with model design stakeholders on design questions and the technology/product counterpart on system issues
• Maintain comprehensive functional documentation including business rules, data mappings, validation results, monitoring activities, and remediation actions for regulatory examination / audit readiness
• Coordinate with the technology/product counterpart on timelines, release schedules, and issue resolution to ensure BSA priorities are appropriately reflected
• Partner with BSA Department to ensure risk ratings drive appropriate workflows and reflect relevant business context
• Develop and maintain a functional roadmap for BSA risk rating capabilities aligned with the Bank's growth strategy and regulatory environment
• Prepare materials for management reporting on model output performance, data quality trends, and enhancement initiatives
• Build, mentor, and lead a team of BSA technology analysts and functional specialists with clear performance expectations and development paths
• Support new product and market expansion initiatives by assessing functional requirements for customer risk rating in new business lines

Director, Financial Crimes Technology

People Operations

• Provides transactional and administrative support for P&C processes and projects, as assigned.
• Monitors People & Culture inboxes and responds to inquiries
• Creates and distributes reports for assigned areas
• HR Systems: supports reporting, data integrity and maintenance, and position management
• Compensation: coordinates compensation survey submissions and database, maintains job architecture, and supports compensation cycle processes
• Employee Benefits & Well-Being: supports open enrollment, benefit education and communication, and wellness initiatives
• People Business Partners: assists with core P&C business processes, such as talent reviews, performance review calibration, employee relations support, and compensation planning
• Talent Management & Employee Experience: provides support for all aspects of the talent lifecycle, including people attraction, entry-level recruiting, candidate experience, pre-boarding, on-boarding, learning and development, talent assessment, employee experience and off-boarding.
• Remains updated on P&C market trends and employment laws to ensure compliance with applicable local, state, and federal regulations
• Assists with mergers, acquisitions, and other corporate transactions, as needed
• Occasional travel may be required
• Other duties as assigned

Senior People & Culture Specialist

Product Manager

• Defines and drives delivery of solutions that enables product outcomes that delights our stakeholders and customers.
• Develops solutions and deliver scalable products to the end user.
• Creates and manages product strategies, roadmaps, and product specifications for all payments specific product suites.
• Ensures product features and processes align with applicable financial compliance and risk management standards.
• Creates and validates user story feature acceptance criteria as well as ensure appropriate testing frameworks for product features.
• Collaborates with business leads, partner operations, customer success, architecture and engineering and product inputs to assess cross-partner value, scope of effort, usability, and priority of product features.
• Supports or leads product discovery on new product offerings, working with the Product Manager team, strategy team, business partners, and others to identify potential new lending products and validate the opportunity.
• Collaborates with product marketing, sales, partners, support etc. to develop product collateral such as product descriptions, presentations and training for a strong go-to market and customer support plan.
• Develops and/or implement database recovery plans and procedures.
• Other duties as assigned

Senior Product Manager

Account Executive

• Manage all aspects of an assigned portfolio of accounts
• Ensure the relationships meet corporate standards for risk and financial controls
• Manage portfolio through complete and current knowledge of client’s financial condition
• Responsible for ensuring all advances and loans comply with loan policy
• Attain an acceptable contribution to overhead and/or profit from each client arrangement
• Responsible for documenting all relationships to ensure approved legal documentation
• Resolve factoring and asset based lending service problems
• Propose changes in policies and procedures to reduce costs
• Develop and operate within individual budget to control expenses
• Structure and underwrite changes to existing deals

Account Executive I – Structured Finance

• Manage portfolio through complete and current knowledge of client’s financial condition, management’s performance and industry trends, and take timely action so client losses are minimized and do not exceed budgeted standards.
• Manage a diverse portfolio of equipment finance clients, ensuring each relationship meets corporate standards for credit quality, profitability, and compliance.
• Conduct ongoing credit assessments, monitor account performance, and proactively identify emerging risks or opportunities within the portfolio.
• Build and maintain strong relationships with clients, vendors, manufacturers, and internal partners to support deal flow and enhance customer experience.
• Oversee problem loans and workout credits by developing action plans, coordinating with credit and risk teams, and guiding clients toward resolution strategies that protect portfolio performance.
• Propose changes in policies and procedure to reduce costs and provide better and more efficient services.
• Develop and operate within individual budget to control expenses.
• Structure and underwrite changes to existing deals for management approval.
• Other duties as assigned.

Account Executive II – Equipment Finance

Underwriter

• Oversees day‑to‑day operations of the Underwriting & Portfolio teams, including all Account Executives and Commercial Underwriters.
• Performs full managerial duties, including hiring, performance evaluations, coaching, discipline, and staff development.
• Ensures prudent, efficient underwriting by reviewing credit narratives and approving transactions within delegated authority limits.
• Manages department‑level reporting exceptions and establish debtor credit limits exceeding individual approval authority.
• Maintains compliance with credit quality standards, including revenue targets, funding ratios, approval ratios, and portfolio performance metrics.
• Manages credit origination scorecards and approval authorization levels.
• Develops, documents, and maintains departmental policies and procedures; ensure periodic reviews and proper application of risk ratings.
• Utilizes CID and related systems to guide and oversee all facets of the underwriting process.
• Collaborates with BDOs and Revenue leaders to structure proposal letters and provide final approval for all proposals issued; support training of BDOs alongside the Revenue leadership team.
• Partners with Revenue leadership to support sales alignment and funding objectives.
• Works with Collections, Asset Management, and Legal to develop strategies for resolving distressed, delinquent, or troubled accounts.
• Collaborates with the Data Analytics team to develop portfolio reporting, monitor origination trends, and refine credit origination metrics.
• Coordinates responses to internal and external auditor requests and ensure compliance with documentation and reporting requirements.
• Other duties as assigned.

VP, Portfolio & Underwriting

Auditor

• Independently plans and executes complex, risk‑based audits with a primary focus on BSA/AML, sanctions (OFAC), and Partner Solutions
• Set clear objectives/scope/criteria; identify key risks and controls; tailor procedures to business model and risk profile
• Evaluate BSA/AML program pillars, governance and oversight, risk assessments, internal controls, policies and standards
• Test financial‑crimes processes: CIP/KYC/CDD/EDD, customer risk rating, watchlist screening, transaction monitoring, investigations, SAR/CTR obligations
• Assess sanctions (OFAC) compliance; audit Partner Solutions (BaaS) and related third-party oversight
• Use data analytics to profile population risk, select samples, and detect anomalies
• Produce clear, evidence‑based findings with root‑cause analysis and business impact

BSA/AML/OFAC Compliance Auditor III

Accountant

• Applies principles of accounting using GAAP
• Develops, implements and/or maintains accounting systems
• Reviews and interprets financial reporting requirements
• Balances books and prepares financial statements
• Monitors and develops monthly reports for projects
• Provides record of financial transactions
• Assists in revenue tracking and reporting
• Reviews billing information for compliance
• Prepares reports and responds to inquiries
• Develops procedural documentation and trains others

Accountant II

Analyst

• Serve as primary escalation point for complex OFAC screening alerts
• Conduct advanced investigation of escalated potential matches
• Perform enhanced due diligence research using internal systems and resources
• Review and approve complex false positive dispositions
• Monitor escalation queue to ensure timely resolution

OFAC Sanctions Screening Analyst II

• Underwrite the entire spectrum of lending products, regardless of size or complexity, in a timely and efficient manner.
• Understand and apply credit policies, corporate Program Standards, and minimum underwriting standards.
• Collaborate closely with the various Business Development Officers to provide a consultative/value-added credit perspective, both prior to proposal issuance and thereafter.
• Review and analyze new deal packages for content and completeness.
• Order and review due diligence and documentation.
• Review and analyze financial statement spreads and understand cash flows.
• Review and understand collateral and financial trends indicated therein.
• On occasion, be willing to visit prospect locations and meet management of the business prior to closing for transactions over a predetermined amount.
• Gain a thorough understanding of the prospect's business and what is impacting the company’s growth, or declining, performance.
• Review reporting requirements and processing with clients.
• Analyze debtor information in conjunction with Debtor Credit Manager.
• Prepare the credit narrative/CAR (Credit Approval Report) for appropriate approval and/or credit committees.
• Be able to review the closing documentation and effectively negotiate with the prospect client, internal/external legal counsel, and/or other transaction stakeholders
• Mentor and train analysts, and less experienced business development representatives.
• Other duties as assigned.

Senior Commercial Underwriter / Bank Credit Analyst

• Manage all aspects of an assigned portfolio of Classified loans
• Works closely with SAG Leader and others to manage portfolio
• Takes timely action so client losses are minimized
• Assists with the restructuring and liquidation of distressed loans
• Ensures timely and accurate reporting of asset quality
• Maintains strong relationships with business units
• Monitors collateral values and ensure compliance with loan covenants
• Implements workout action plans
• Ensures all advances and loans comply with loan policy
• Manages portfolio through complete and current knowledge of client’s financial condition

Senior Special Assets Account Executive

Director

• Responsible for the development and execution of a comprehensive business data and analytics strategy and roadmap for the Customer Success organization.
• Drives the adoption of the enterprise data platform and adherence to data governance frameworks within the Customer Success organization.
• Build and lead a team of data professionals.
• Develops and executes the Customer Success organization’s data and analytics strategy that enables the business’ strategic and tactical objectives.
• Implements process and quality improvement efforts across Customer Success.
• Designs and implements dashboards, visualizations, and reports that distill complex information into actionable insights.
• Partners with senior leadership across Customer Success to provide data solutions that report KPIs, track performance, and ensure alignment with business goals.
• Leads the formulation and execution of Customer Success data and analytics strategy, balancing self-service capabilities with core reporting.

Director, Business Analysis

Product Specialist

• Manages the development of the prepaid card portfolio for tax clients.
• Assists with product ideation, definition, scope, and requirements documentation.
• Develops, maintains, and delivers product training for clients and support staff.
• Identifies, recommends, and implements improvements to processes and documentation.
• Assists with facilitation of all aspects for program implementation and wind downs.
• Effectively resolves prepaid escalations for cardholders and clients.
• Manages and processes fulfillment requests for replacement cards and express orders.
• Contributes in execution of complex, cross functional projects through all project lifecycle phases.
• Participates in meetings and conference calls including product or program launch.
• Communicates program changes to impacted stakeholders and evaluates issues as needed.
• Assists with program configuration setup and program validation testing.
• Ensures on-time delivery of quality products.
• Collects and analyzes data from various sources specific to the product.
• Monitors program performance and provides summary analysis and communications.
• Works with internal MIS team and external data providers to develop and implement necessary product dashboard reporting.
• Completes product research including market share trends and customer value proposition analysis.
• Other duties as assigned.

Pre-Paid Product Specialist

Customer Success Manager

• Act as a strategic partner to the Customer Success Leadership Team
• Align vision with execution and drive collaboration across teams
• Facilitate information flow within Pathward
• Provide updates for President, CEO and Board
• Develop strategies to keep Customer Success employees informed
• Manage high-impact projects and advise on business strategy
• Act as a liaison between leadership and key stakeholders
• Understand the competitive marketplace and provide assessments of emerging trends
• Prepare briefing materials, executive summaries, and strategic updates for leadership meetings
• Coordinate and manage cross-functional initiatives aligned with organizational goals
• Design and maintain advanced dashboards and reporting packages for executive and board-level presentations
• Translate complex data sets into compelling visual narratives that inform strategic decisions
• Partner with analysts and business units for accurate data outputs
• Own the Customer Success Operating Rhythm
• Formalize governance process with key stakeholders
• Develop processes for prioritizing key work associated with technology
• Conduct Monthly/Quarterly Customer Success business reviews
• Participate as a key stakeholder on critical projects or initiatives impacting the Customer Success team
• Serve as an escalation point to Customer Success leadership

Senior Business Strategy Partner – Customer Success

Manager

• Define and maintain the product line strategy across consumer and small business lending products.
• Create and steward Product Guidelines.
• Build product roadmaps based on customer feedback and industry analysis.
• Lead end‑to‑end commercialization: business case, positioning, value proposition, packaging, channel enablement, launch playbooks, and sales collateral.
• Partner with program managers, fintechs, processors, and networks to shape compelling sponsor‑backed lending solutions.
• Maintain product controls with Risk/Compliance: regulatory implications, operating procedures, change management, and control evidence.