Pathify

Technical Customer Success

• Diagnose, debug, and resolve complex application, integration, and data issues that surpass Tier 2 capabilities.
• Own the troubleshooting of SAML SSO configurations and API-driven integrations.
• Manage and validate complex file provisioning workflows, including structured data files (CSV, JSON, XML) and secure automated transfers via SFTP.
• Read and interpret JavaScript/scripting languages and system logs to pinpoint the root cause of unexpected platform behavior.
• Partner with engineering to document system architecture quirks, create advanced internal troubleshooting guides, and recommend product improvements.
• Translate highly complex technical engineering concepts into clear, actionable, and empathetic updates for university stakeholders.
• Participate in a scheduled rotation to provide first-line engineering-level response for critical, customer-reported Severity 1 issues (24/7/365 availability).
• Perform other duties as assigned.

Customer Success Engineer

DevOps Engineer

• Own day-to-day operations and reliability of our GCP infrastructure
• Maintain and improve our Kubernetes clusters (deployments, scaling, observability, cost)
• Build and maintain CI/CD pipelines and developer tooling
• Consolidate infrastructure from multiple teams into a single unified devops function
• Mature our release management and synthetic monitoring
• Partner with engineering and support on performance, security, and incident response
• Contribute to our roadmap for infrastructure, deployment, and platform reliability
• Establish and participate in an on-call rotation for production infrastructure
• Define and monitor Service Level Objectives (SLOs) and Error Budgets

DevOps/SRE Engineer

Sales Development Rep

• Find, data mine, prospect, and hand-off qualified prospects to AEs
• Use Pathify tech stack systems to prospect, with a heavy emphasis on phone outreach
• Perform high-level demos of the Pathify platform to prospective customers
• Create quarterly account development plans in partnership with leadership
• Execute weekly, monthly and quarterly activities in accordance with the account development plan
• Research trends and discover new opportunities to increase top-of-funnel conversion
• Log activities and update pipeline metrics daily
• Maintain a strong understanding of products and services and innovate new ways to serve businesses
• Ensure an efficient hand-off to AEs for all new prospects in relation to qualification calls
• Responsible for following all operational guidelines, verbal directives, training information and policies when performing duties

Customer Success Engineer

DevOps/SRE Engineer

Sales Development Representative