Pathify

Account Executive

• Find, prospect, sell, negotiate, close, and collaborate in the onboarding of customers
• Perform daily prospecting activities, with emphasis on phone outreach
• Perform demos of the Communities modules to prospective customers
• Create quarterly territory development plans in partnership with leadership
• Execute activities in accordance with the territory development plan
• Research trends and discover new opportunities to increase Engagement revenue potential
• Log activities and update pipeline metrics daily
• Become a Communities product expert, understand the competitive landscape, and relay product market feedback to the product team
• Travel quarterly to student activities conferences to drive top-of-funnel efforts
• Responsible for following all operational guidelines, verbal directives, training information and policies when performing duties
• Other duties as assigned

Account Executive – SaaS Communities

Product Manager

• Act as the primary point of contact for assigned product domains, ensuring focus and accountability
• Translate high-level strategies into actionable plans for specific product areas
• Set clear objectives and measurable KPIs for product domains to track and demonstrate success
• Distill feature ideas and manage stakeholder expectations for product enhancements
• Collaborate closely with engineering, design, and business teams to develop comprehensive integration strategies
• Manage product roadmaps, calendars, and processes with a focus on strategic alignment and execution
• Maintain and refine the team backlog, ensuring prioritization aligns with organizational goals and customer feedback
• Write detailed requirements, acceptance criteria, and user stories to guide development efforts
• Continuously improve processes for ticket grooming, sprint planning, and product documentation
• Oversee and manage a designated tech writer, ensuring documentation aligns with product goals and enhances customer and stakeholder understanding
• Translate product roadmaps into tangible development schedules and actionable tickets
• Conduct pre-sprint grooming sessions to ensure alignment and readiness
• Manage developer scheduling and resource allocation to optimize team performance
• Identify and resolve blockers during sprints, maintaining momentum and progress
• Monitor and report on sprint performance, velocity, and productivity, implementing improvements as needed
• Serve as a bridge between Product, development teams, and stakeholders
• Provide regular updates on product, sprint, and resource performance
• Ensure clear, concise communication channels between strategy and execution
• Manage and mentor a designated tech writer, ensuring their contributions align with the strategic goals of the product and organization
• Foster a collaborative environment where the tech writer can effectively gather input from stakeholders, SMEs, and developers to produce high-quality documentation

Senior Product Owner

Technical Customer Success

• Diagnose, debug, and resolve complex application, integration, and data issues that surpass Tier 2 capabilities.
• Own the troubleshooting of SAML SSO configurations and API-driven integrations.
• Manage and validate complex file provisioning workflows, including structured data files (CSV, JSON, XML) and secure automated transfers via SFTP.
• Read and interpret JavaScript/scripting languages and system logs to pinpoint the root cause of unexpected platform behavior.
• Partner with engineering to document system architecture quirks, create advanced internal troubleshooting guides, and recommend product improvements.
• Translate highly complex technical engineering concepts into clear, actionable, and empathetic updates for university stakeholders.
• Participate in a scheduled rotation to provide first-line engineering-level response for critical, customer-reported Severity 1 issues (24/7/365 availability).
• Perform other duties as assigned.

Account Executive – SaaS Communities

Senior Product Owner

Customer Success Engineer