Pathfind

Account Manager

• Lead, Manage, and Hold Accountable (LMA) Models Pathfinders’ core values, drives professional growth, and mentors and develops their team.
• Sets clear expectations, manages priorities, and holds their team accountable to performance standards.
• Collaborates with leadership to define strategic priorities and team goals.
• Translate client input, business objectives, and feedback into clear, actionable strategies that guide creative and channel execution.
• Maintain line-of-sight across assigned accounts, offering insight, guidance, direction, and course correction as needed.
• Help interpret client asks, define the approach, and ensure the right cross-functional players are engaged on projects early.
• Lead or support key client meetings, ensuring agendas, preparation, and follow-through are consistent and strategic.
• Anticipate client needs, address risks early, and provide thoughtful recommendations that add value beyond the brief.
• Monitor scopes, budgets, burn, and timelines in partnership with the Client Service Director.

Account Supervisor

Client Services Representative

• Own the financial health of the client portfolio
• Monitor utilization, burn, and margin; identify risks early and adjust as needed
• Ensure all client deliverables meet PF’s quality standards
• Track client satisfaction (NPS) and retention metrics, using insights to drive improvements
• Serve as a trusted strategic partner and thought leader
• Ensure every client engagement runs smoothly from kickoff through delivery
• Oversee timelines, scope, and budgets, making sure projects are delivered on time and on budget
• Monitor workloads across accounts and align staffing to meet business needs
• Set clear expectations, coach for growth, and drive performance across the team

Account Supervisor

Director of Client Services