Account Supervisor
Pathfind
full-time
Posted on:
Location Type: Remote
Location: Florida • Illinois • United States
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Salary
💰 $65,000 - $80,000 per year
About the role
- Lead, Manage, and Hold Accountable (LMA) Models Pathfinders’ core values, drives professional growth, and mentors and develops their team.
- Sets clear expectations, manages priorities, and holds their team accountable to performance standards.
- Collaborates with leadership to define strategic priorities and team goals.
- Translate client input, business objectives, and feedback into clear, actionable strategies that guide creative and channel execution.
- Maintain line-of-sight across assigned accounts, offering insight, guidance, direction, and course correction as needed.
- Help interpret client asks, define the approach, and ensure the right cross-functional players are engaged on projects early.
- Lead or support key client meetings, ensuring agendas, preparation, and follow-through are consistent and strategic.
- Anticipate client needs, address risks early, and provide thoughtful recommendations that add value beyond the brief.
- Monitor scopes, budgets, burn, and timelines in partnership with the Client Service Director.
Requirements
- Bachelor’s degree in Marketing, Communications, Business, or a related field preferred (or equivalent experience)
- 5+ years of experience in client service, account management, or agency environments, with demonstrated leadership responsibilities
- 3+ years of agency experience preferred, particularly in fast-paced, production-heavy or client-service–oriented settings
- Working experience with marketing tools and systems such as: Microsoft suite (Outlook, Word, Excel, etc.)
- Presentation and design tools (e.g., Figma, Canva)
- Project management or workflow tools (Kantata/Mavenlink strongly preferred)
- Comfort learning new systems and tools in a fast-paced environment
Benefits
- Remote-first flexibility so you can work where you do your best work
- Generous time off, with employees averaging 6+ weeks annually
- Annual company Summits to connect, collaborate, and celebrate
- Comprehensive health benefits, with Pathfinders covering a significant portion of premiums
- HSA contributions to support your long-term health
- 401(k) with automatic employer contributions (no employee contribution required)
- Quarterly bonus opportunities tied to performance
- Profit-sharing program because when we win, you should too
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
account managementclient servicestrategic planningproject managementbudget managementperformance standardscreative executionrisk assessmentdata analysis
Soft Skills
leadershipmentoringcollaborationcommunicationproblem-solvingstrategic thinkingadaptabilityclient relationship managementteam accountability