Pathfind

Director of Client Services

Pathfind

full-time

Posted on:

Location Type: Remote

Location: Florida • Illinois • United States

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Salary

💰 $80,000 - $120,000 per year

Job Level

Lead

About the role

  • Own the financial health of the client portfolio
  • Monitor utilization, burn, and margin; identify risks early and adjust as needed
  • Ensure all client deliverables meet PF’s quality standards
  • Track client satisfaction (NPS) and retention metrics, using insights to drive improvements
  • Serve as a trusted strategic partner and thought leader
  • Ensure every client engagement runs smoothly from kickoff through delivery
  • Oversee timelines, scope, and budgets, making sure projects are delivered on time and on budget
  • Monitor workloads across accounts and align staffing to meet business needs
  • Set clear expectations, coach for growth, and drive performance across the team

Requirements

  • Bachelor’s degree in Marketing, Communications, Business, or related field (or equivalent experience)
  • 10+ years in a marketing or agency environment managing multimillion-dollar client relationships
  • 5+ years of team leadership experience, including managing managers and leading large, multi-account teams
  • Proven success overseeing multi-channel marketing programs and large client portfolios
  • Strong understanding of agency financials, project management disciplines, and creative workflows
  • Proven success leading executive-level client conversations
  • Demonstrated ability to mentor, lead, and develop high-performing teams
  • Strong operational discipline with an eye for detail, timelines and QA
  • Financially fluent, comfortable managing budgets, utilizations, and project profitability
  • Strong understanding of omnichannel marketing (digital, media, creative, print)
  • Excellent organizational and prioritization skills across multiple clients and teams
  • Excellent collaborator across departments and leadership levels
Benefits
  • Remote work options
  • Generous time off (averaging over six weeks annually)
  • Significant share of benefit costs covered
  • HSA contributions
  • 401(k) with automatic employer contributions (no employee contribution required)
  • Quarterly bonus and profit-sharing programs
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
project managementmultichannel marketingbudget managementutilization trackingquality assuranceclient relationship managementperformance metricsfinancial analysiscreative workflowsNPS tracking
Soft Skills
leadershipcoachingcollaborationorganizational skillsprioritizationstrategic thinkingcommunicationmentoringdetail-orientedproblem-solving