Provide Tier 1 and Tier 2 support for desktops, laptops, mobile devices, and peripherals.
Manage hardware provisioning, inventory, and lifecycle.
Troubleshoot software, network, and system issues across Windows and macOS environments.
Support onboarding/offboarding processes, including account setup and access provisioning.
Maintain documentation of support procedures and known issues.
Collaborate with Security and Infrastructure teams to escalate and resolve complex issues.
Assist in deploying updates, patches, and security configurations.
Educate users on best practices and new technologies.
Deliver and improve a fantastic Employee Experience, for onboarding and internal support.

Requirements

4+ years of experience in IT support or help desk roles.
Strong knowledge of Windows, macOS, and common enterprise applications.
Familiarity with MDM tools (Intune, etc.).
Basic understanding of networking concepts (DNS, DHCP, VPN).
Excellent communication and customer service skills.
Ability to prioritize tasks and work independently.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills

IT supporthelp deskWindowsmacOSnetwork troubleshootingMDM toolsDNSDHCPVPNhardware provisioning

Soft skills

communicationcustomer servicetask prioritizationindependencecollaborationproblem-solvingdocumentationuser educationemployee experiencesupport improvement