PassTime

Customer Support

• Communicating effectively with all PassTime’s customers and end users in a professional and courteous manner.
• Capacity to meet and/or exceed all PassTime service metrics, and quality levels.
• Understand all processes and procedures related to PassTime products/services. (Security, airtime renewal, final code, placing product orders).
• Perform special projects; i.e., converting devices, changing functionality.
• Complete understanding of all PassTime legacy systems.
• High proficiency in adding customers, purchasing packages, inventory management, in-depth knowledge of reports, add/selling contracts.
• Full comprehension of STS (adding/adjusting/changing package type) PassTime’s inventory management system.
• Fully proficient in utilizing CRM system. (Creating cases, account location, locating invoices).
• Total understanding of the time stamp process.
• Fully competent in identifying all codes and functions for every service package.
• Comprehensive knowledge of how and why codes should be generated.

Customer Care Center Analyst – Level I

• Maintain relationships with existing clients in the designated territory.
• Address client inquiries and concerns promptly and professionally; ensures client satisfaction through regular follow-ups and feedback mechanisms.
• Develop and execute strategies to increase revenue in the market.
• Set and achieve predetermined revenue goals.
• Identify new business opportunities and partnerships to drive revenue growth.
• Analyze market data to identify sales opportunities and threats; create effective sales strategies tailored to the market needs and trends.
• Collaborate with the sales team to implement innovative sales techniques.
• Set clear and achievable sales targets for the sales team.
• Monitor progress toward sales goals and provide guidance and support to team members.
• Implement motivational initiatives to boost sales team performance.
• Supervise the day-to-day operations of the market.
• Ensure smooth functioning of logistics, inventory management, and distribution processes.

Customer Care Center Analyst – Level I

Regional Area Manager