Customer Care Center Analyst – Level I

PassTime

Customer Care Center Analyst providing support for GPS solutions at PassTime. Effectively communicate with customers, manage inventory, and resolve queries.

Posted 5/30/2026full-timeRemote • Colorado • 🇺🇸 United StatesJuniorMid-Level💰 $22 - $23 per hourWebsite

About the role

Key responsibilities & impact

Communicating effectively with all PassTime’s customers and end users in a professional and courteous manner.
Capacity to meet and/or exceed all PassTime service metrics, and quality levels.
Understand all processes and procedures related to PassTime products/services. (Security, airtime renewal, final code, placing product orders).
Perform special projects; i.e., converting devices, changing functionality.
Complete understanding of all PassTime legacy systems.
High proficiency in adding customers, purchasing packages, inventory management, in-depth knowledge of reports, add/selling contracts.
Full comprehension of STS (adding/adjusting/changing package type) PassTime’s inventory management system.
Fully proficient in utilizing CRM system. (Creating cases, account location, locating invoices).
Total understanding of the time stamp process.
Fully competent in identifying all codes and functions for every service package.
Comprehensive knowledge of how and why codes should be generated.

Requirements

What you’ll need

High School Diploma or equivalent required.
Bachelor's degree in a relevant field such as business administration, communications, or a related discipline, preferred.
2+ years of experience working in a call center environment, preferably in an analytical or reporting role.
Capable of physically installing PassTime devices in vehicle.
Full comprehension of all PassTime service package functionalities.
Recognition of all warning sounds (low battery, positive, negative, regular warning, disable warning).
Comprehensive and in-depth knowledge of the Elite device states relative to the service package.
Perform critical thinking/analysis to determine reasons for vehicle not starting.
The ability to isolate reasons for vehicle not starting due to wiring, security systems, intermittent starts, auto on/off start systems, and other ignition/starter related causes.
Comprehend the wiring schematics of the harness/device.
Ability to access technical sites; comprehend and disseminate information effectively to customers.
Comprehension and ability to communicate the device’s power consumption requirements, and the impact it has on the vehicle.
Understanding turning on/off GPS functionality and communicating to customer the benefits.
Proficient in Microsoft Office Suite (Outlook, Excel, Word, etc.).

Benefits

Comp & perks

Medical, dental, and vision insurance benefits.
Immediate eligibility to participate in company 401(k) program.
PTO: 10 days per year as a new employee, PTO accrual based on years of service.
Flexible hours.

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

inventory managementCRM system proficiencytechnical analysiswiring schematics comprehensiondevice installationreportingcritical thinkingpower consumption analysisGPS functionality understandingservice package functionality comprehension

Soft Skills

effective communicationcustomer servicecourtesyproblem-solvinganalytical thinking

Certifications

High School DiplomaBachelor's degree (preferred)