Workforce Services Project Manager
Iowa State University School of Education
Implementation Project Manager
Passport
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Lead implementation projects for new brands and 3PL partners from post-sale kickoff to successful go-live
- Develop and manage project plans, timelines, and milestones using tools like Baton, Salesforce, and Jira
- Coordinate cross-functional stakeholders (Sales, Solutions, Product, and Ops) to ensure a smooth transition from Sales to Implementation to Hypercare
- Facilitate kickoff and status meetings, track action items, and manage escalations
- Identify and mitigate risks or blockers that could impact a launch timeline
- Document project updates and launch statuses in internal systems
- Contribute to process improvements, templates, and frameworks that make implementations more efficient and scalable
- Advocate for the customer experience by ensuring the setup aligns with brand needs and technical capabilities
- Support post-launch “hypercare” before transitioning accounts to Customer Success
Requirements
- 0 - 4 years of project management, onboarding, or implementation experience in a SaaS, logistics, or eCommerce environment
- Strong communication and stakeholder management skills across technical and non-technical audiences
- Experience managing multiple projects simultaneously and staying organized under pressure
- Proficiency with Salesforce, Jira, or project management tools (Baton experience is a plus)
- Understanding of eCommerce workflows (e.g., Shopify, BigCommerce, 3PL integrations, shipping carriers)
- Detail-oriented and process-driven; You love structure and documentation
- A proactive, ownership mindset with a focus on driving results and continuous improvement
- Bachelor’s degree or equivalent experience
- Located in the United States
Benefits
- Competitive cash and equity packages
- Medical, dental, and vision, life & disability insurance
- 401(K) Match
- Bi-Annual Remote Work funds
- 100% remote work environment #LI-Remote
- Company issued laptop
- Flexible PTO
- 12 weeks parental leave
- Monthly team bonding time - bring on the Zoom comedians, pop-a-shot contests, and sip ‘n paints!
- Quarterly virtual team gatherings and annual all-company offsites
- Learning & Development Fund for upskilling or products to improve your day-to-day work life
- One-time remote work set-up stipend to make your at-home office dazzle
- Teammates around the world in 20+ different countries!
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
project managementonboardingimplementationeCommerce workflows3PL integrationsshipping carriersprocess improvementsdocumentationrisk managementstakeholder management
Soft skills
strong communicationorganizational skillsdetail-orientedproactive mindsetownership mindsetfocus on resultscontinuous improvementcross-functional coordinationfacilitationproblem-solving
Certifications
Bachelor's degree
