Passport

Business Operations

• Rethink how we work today: Map out existing workflows, identify points of failure or inefficiency, and propose solutions that improve accuracy or speed.
• Build smart prototypes and solutions: Use low-code/no-code tools (and some vibe code) to help teams move faster and smarter. Make thoughtful calls on when to automate, redesign, or delegate.
• Own execution: Take a project from concept to completion—whether it’s rebuilding a manual workflow, unlocking a new key capability, or implementing a new internal tool.
• Partner across functions: Collaborate with stakeholders across the org (Ops, Finance, and GTM teams) to understand pain points, deliver real impact, and help shift ways of working.
• Serve as a force-multiplier: Help our team—and company—live out the philosophy of “doing more with less” through emerging tech.

Business Operations Analyst, AI Enablement

Operations

• Act as a critical link between solutions engineering, customer support, customer success, operations, finance, and product teams
• Serve as the first point of escalation and main point of contact for customer issues
• Work as an extension of daily operations team to understand supply chain and shipment issues
• Collaborate with Customer Success Managers to maintain high NPS scores
• Assist Customer Support team with account-level issues

Account Operations Associate

• Act as a link between solutions engineering, customer support, customer success, operations, finance, and product teams.
• Work as part of the daily operations team to understand the supply chain and identify shipment-level issues.
• Collaborate with Customer Success Managers to maintain high NPS scores for brands.
• Work closely with the Customer Support team to help triage account-level issues.

Junior Account Operations Associate

• Partner closely with third-party operational vendors to ensure performance meets SLAs, KPIs, and service expectations
• Visit processing centers to observe workflows, identify operational risks, and support day-to-day execution
• Act as the local operational point of contact for UK outbound performance, service issues, and on-site follow-through
• Investigate exceptions, delays, and recurring operational breakdowns to identify root causes and recommend corrective actions
• Help turn operational insights into action by supporting rollout and implementation of improvements with management and vendor teams
• Create and refine processes, SOPs, and operational documentation to improve consistency and execution

Ops Specialist

Accountant

• Prepare monthly, quarterly, and ad hoc indirect tax filing data and supporting workpapers across multiple jurisdictions
• Prepare and file indirect tax returns directly in tax authority portals where appropriate, while coordinating with external advisors where needed
• Help bring selected straightforward compliance filings in-house where that makes sense from a quality, efficiency, and cost perspective
• Reconcile tax data to transaction reports, invoices, source systems, and payment records, and investigate discrepancies
• Track filing calendars, payment deadlines, and tax payment statuses to help ensure returns and payments are completed on time
• Support tax registrations, tax authority notices, information requests, and audit support matters across relevant jurisdictions
• Monitor indirect tax developments across assigned regions, summarize practical implications, and help maintain internal trackers of tax changes and compliance actions
• Work closely with Finance, Sales, Customer Success, and Engineering to improve the quality, consistency, and usability of tax data
• Support tax-related projects across the business, including process improvements, new market launches, and operational or product changes with tax impact
• Help build and document repeatable processes that make the Indirect Tax function more scalable over time

Indirect Tax Accountant

Accounts Payable

• Oversee daily accounts payable operations, including invoice processing workflows, approval coordination, and vendor communications.
• Ensure freight and operational vendor invoices are reviewed for accuracy and recorded timely and in the correct accounting period.
• Support monthly close activities related to accounts payable, including accrual oversight, reconciliations, and review of AP-related journal entries.
• Monitor vendor balances, statement reconciliations, and credit activity to ensure discrepancies are resolved in a timely manner.
• Manage corporate card expense compliance, including coding accuracy, receipt enforcement, and adherence to company policies.
• Oversee vendor onboarding processes and maintain accurate vendor records across accounting and operational systems.
• Partner cross-functionally with Accounting, Operations, Commercial, and Data teams to resolve billing issues and improve shipment-level cost visibility.
• Monitor invoice data ingestion and system workflows to ensure accurate expense classification and reporting.
• Drive process improvements and automation initiatives to increase efficiency, strengthen controls, and support scalable AP operations.
• Supervise and develop AP team members, including workload prioritization, training, and performance support.
• Prepare and deliver reporting on AP metrics such as processing timelines, aging trends, and cost variances.
• Assist with tax documentation and compliance requirements related to vendor payments, including annual 1099 processes.
• Support ad hoc finance projects and operational initiatives as needed.

AP Manager

• Act as a critical link between solutions engineering, customer support, customer success, operations, finance, and product teams to solve complex problems for our customers
• Serve as the first point of escalation and main point of contact once customer issues are identified, ensuring swift and effective resolution
• Work as an extension of the daily operations team to deeply understand our supply chain and identify where shipment-level issues occur
• Collaborate with Customer Success Managers on maintaining high NPS scores for our brands
• Work closely with the Customer Support team to help triage account-level issues

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Carrier Ops Associate

Sales

• Lead & develop a high-performing sales team, coaching AEs across MM + Enterprise segments and fostering a culture of accountability, growth, and trust.
• Evolve our sales motion as we continue to scale: deal strategy, product positioning, processes, and team enablement.
• Own revenue targets & forecasting, ensuring pipeline quality and building repeatable, durable sales practices.
• Drive operational excellence through strong input discipline, clean CRM usage, and thoughtful use of data and technology.
• Partner cross-functionally with Marketing, Partnerships, Product, and Customer Success to improve lead flow, feedback loops, and handoffs.
• Support key deals, joining strategic calls, late-stage negotiations, and executive conversations to help your team win.
• Travel ~20% for customer meetings, team connection, and industry events.

Business Operations Analyst, AI Enablement

Account Operations Associate

Junior Account Operations Associate

Business Operations Analyst, AI Enablement

Ops Specialist

Indirect Tax Accountant

AP Manager

Account Operations Associate

Carrier Ops Associate

Director of Sales