Passport

Operations

• Actively monitor daily freight and first-mile operations to identify carrier, terminal, or handoff issues in real time
• Quickly investigate and triage delays, exceptions, and performance risks using internal systems and carrier tools
• Maintain accurate tracking data, dashboards, and operational reporting across multiple concurrent shipments
• Assess risk and escalate appropriately, ensuring the right teams are looped in at the right time
• Work directly with carriers and terminals to resolve pickup failures, missed handoffs, and in-transit exceptions
• Contribute to documentation, SOPs, and training materials as freight processes evolve

Freight Operations Associate

Product Manager

• Own and evolve our tracking product
• Maintain a clear and organized roadmap across multiple workstreams
• Seek out clever ways to improve customs clearance reliability and reduce friction
• Triage and troubleshoot tracking issues with urgency and clarity
• Document products for both internal stakeholders and external users
• Become the go-to expert in your area
• Occasionally hack together an MVP solution to unblock the team or a customer

Associate Product Manager

Financial Planning and Analysis

• Manage the weekly and monthly complexities related to client cash reconciliations, ensuring accuracy across sales, payments, and supply cost data on a global scale.
• Lead the design and implementation of enhancements in Excel, Tableau, and other ERP tools to transition manual processes into scalable, automated workflows.
• Oversee the reconciliation of payment processors settled cash against global bank balances, managing multi-currency complexities and FX strategies.
• Manage the onboarding of new clients, currencies, and international sales territories, ensuring the FinOps team is equipped to handle rapid growth.
• Develop and maintain advanced financial models to support the cash reconciliation processes as well as work with our product team to automate these models outside of excel.

Manager, Financial Operations

Chief Marketing Officer

• Work closely with our Vice President of Customer Success on enterprise-level account opportunities for partnership and growth.
• Own customer growth and satisfaction KPIs for international client marketing impact
• Develop and refine international marketing and ecommerce strategy playbooks
• Act as a senior strategic advisor, guiding clients on cross-border strategy and marketing effectiveness
• Partner with Product, Marketing, and Revenue Operations to shape roadmap priorities based on international customer needs.
• Partner with Sales on strategic renewals, expansions, and pitch strategy for international clients.
• Serve as a go-to resource for our customers international marketing needs
• Travel to client sites to build relationships with key customer stakeholders
• Collaborate with product and engineering to develop product enhancements and data stories to support our customers
• Contribute to internal processes and workflow documents for successful customer engagement and management, and work cross-functionally within Passport to deploy them
• Become an expert on the Passport product, while keeping up with industry trends and news

Director of Marketing Services

Full-stack Engineer

• Solve synchronization and load issues of our distributed API
• Create and optimize relational data queries collaborating with our data specialists
• Implement effective scheduled data processing tasks with our internal Routines framework
• Generate properly tagged log data and analyze it with Elasticsearch
• Use the power of cloud-based AWS tools and Prometheus/Grafana monitoring
• Enrich our fancy knowledge base in Notion with new details and articles
• Learn about the world of international shipping
• Understand our clients’ pain points and needs, collaborate with some of them directly to ensure the success
• Be a part of a supporting team that will help you to adapt, improve and cope with failures

Software Engineer

Revenue Operations

• Administer and optimize Salesforce, Gong, and other GTM tools to ensure high system performance, data integrity, and business alignment.
• Design and implement scalable automations, flows, and customizations to meet evolving business needs.
• Identify key business metrics, design dashboards and ensure team alignment.
• Design and deliver reports and dashboards that provide actionable insights into GTM performance and pipeline health.
• Collaborate with revenue stakeholders to understand pain points, scope solutions, and proactively drive business impact.
• Own and evolve our RevOps tool ecosystem, serving as the systems steward for integrations and other applications.
• Maintain technical documentation and drive adoption of best practices across users and teams.
• Manage user roles, profiles, and security settings in compliance with internal policies.
• Drive continuous improvement by identifying inefficiencies, proposing enhancements, and executing roadmap projects.
• Lead system audits and data hygiene efforts to ensure our CRM supports accurate reporting and compliance.

Revenue Operations Systems Administrator

Customer Success Manager

• Work closely with Head of Strategic Accounts and Vice President of Customer Success to align growth strategies
• Serve as a go-to resource for key customer stakeholders
• Collaborate with product and engineering to develop product enhancements to support customers
• Make it your mission to create an exceptional Passport experience for customers
• Travel to client sites to build relationships with customers

Customer Success Manager – In-Country

Project Manager

• Ensure all assigned projects and tasks are delivered on time.
• Become the project subject matter expert.
• Develop project plans for high-impact efforts involving more than 3 functional teams.
• Assign project tasks to employees and follow up effectively.
• Identify project risks and develop recommendations.
• Communicate transparently with leaders and team members.
• Create templates, workflows, and process improvements.
• Facilitate lessons learned sessions for continuous project delivery improvement.

Enterprise Project Manager

• Lead the design and architecture of scalable, maintainable, and high-performance software solutions
• Independently manage and prioritize tasks across the full software development lifecycle
• Produce clean, efficient, and well-documented code
• Conduct thorough code reviews, provide constructive feedback, and debug complex issues
• Foster strong collaboration with cross-functional teams, clients, and business partners
• Evaluate and integrate emerging technologies, automate repetitive tasks, and drive continuous improvement of development workflows
• Provide technical mentorship and guidance to junior and mid-level engineers
• Leverage in-depth knowledge of relational databases and other data storage solutions

Senior Software Engineer – Permits and Spot Block

• Collaborate with the CTO and product management counterparts to develop a product roadmap that is an intersection of client and market needs, Passport growth and revenue objectives, and product health.
• Demonstrate SME level understanding to clearly articulate how to position your product(s) to prospective clients and the market, including their defined value proposition with differentiating factors and defining features.
• Direct ownership of product readiness plans to ensure go-to-market activities are fully planned and executed prior to general availability releases.
• Establishing a shared understanding of outcomes and objectives sought by your business unit and CTO, and sharing that with the Product Owners, Software Engineers, and other team members you actively engage with.
• Understand and communicate the competitive landscape, including competitor capability/feature comparisons and SWOT analysis.
• Partner across stakeholders to identify user personas, create journey maps, and inform architectural decisions.
• Identify and investigate business and innovation opportunities, their return on investments, dependencies and risks.
• Represent Product throughout the RFP cycle to answer product specific questions, participate in short list presentations, and conduct win/loss analysis to understand competitive assessment of your product(s) by potential clients.

Product Manager – Portal

• Own and lead centralized operational functions across Payment Operations, Support Services, and Managed Services.
• Provide direct leadership to operational managers and team leads, including Payment Operations and Support Services, and oversight of third party managed service providers.
• Define and execute the strategy for in housing operational capabilities currently delivered by third parties where it improves cost, quality, control, or risk posture.
• Establish clear ownership, accountability, and escalation paths across all operational workflows impacting payments, customer support, and service delivery.
• Drive service maturity through standardization, automation first thinking, and adoption of measurable service management practices across all operational teams.
• Own incident, problem, and knowledge management processes related to operational services, ensuring issues are resolved quickly, root causes are addressed, and learnings are institutionalized.
• Serve as the senior escalation point for complex or high impact operational issues, balancing client impact, financial risk, regulatory considerations, and internal constraints.
• Partner closely with Engineering and Product to ensure operational readiness for new features, platform changes, and payments capabilities.
• Define and track operational KPIs related to service quality, throughput, efficiency, accuracy, risk, and scalability, and provide regular reporting to executive leadership.
• Lead vendor management for operational service providers, including performance oversight, contract evaluation, and cost optimization.
• Develop and grow operational leaders and individual contributors through clear expectations, coaching, and career pathing.
• Continuously assess tools, systems, and processes supporting operations, including the responsible application of AI and automation, to drive measurable improvements aligned with company growth and platform evolution.

Director of Operations

Engineering Manager

• As the Software Engineering Manager of Payments, you will own the end-to-end execution and delivery of software solutions.
• Oversee end-to-end delivery of software in an agile environment.
• Collaborate with product partners, internal engineering teams, vendors, and other key stakeholders to define requirements and break down work for the team.
• Provide accurate estimates for features, stories, and tasks.
• Respond to and resolve production-related issues.
• Architect systems for high availability, low latency, and fault tolerance to support large-scale transaction flows.
• Lead integrations with payment processors, gateways, and financial institutions, ensuring secure and reliable data exchange.
• Align solutions with product strategy to ensure scalability and future readiness.
• Guide technical design, architecture discussions, and reviews.
• Uphold engineering standards for code quality, security, compliance and cost effectiveness.
• Ensure proper SDLC process is followed with emphasis on repeatable automated testing and strong CI/CD concepts.
• Build proofs of concept to validate technical recommendations.
• Mentor and coach engineers on technical approaches, estimation, and best practices.
• Support career development, guide OKR definition, and foster growth.
• Contribute as an engineer, spending ~25–50% of time coding.
• Perform design and code reviews.
• Help maintain a highly distributed microservices architecture.

Freight Operations Associate

Associate Product Manager

Manager, Financial Operations

Director of Marketing Services

Software Engineer

Software Engineer

Revenue Operations Systems Administrator

Customer Success Manager – In-Country

Enterprise Project Manager

Senior Software Engineer – Permits and Spot Block

Product Manager – Portal

Director of Operations

Software Engineering Manager – Parking