passbolt

Junior Support Engineer

passbolt

full-time

Posted on:

Location Type: Hybrid

Location: Belvaux • Luxembourg

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Job Level

Junior

Tech Stack

DockerJavaScriptKubernetesLAMPLinuxPHP

About the role

  • Evaluate, prioritize and help resolve Passbolt customer support cases.
  • Solve and close at least 90 issues per quarter with an average satisfaction rating above 5 (out of 7) and average response time below 8 working hours (4 working hours for priority SLA customers).
  • Strict compliance with the company policies and security procedures.
  • Communicate and solve customers' problems via email, phone and video-conference.
  • Communicate and solve users' issues on the community forum.
  • Write documentation, update knowledge base, blog posts, tutorials.
  • Participate in the product development through user acceptance testing of releases, bug reproduction and fixes, small incremental improvements or internal projects.

Requirements

  • You’re a support professional you’ve got some experience in a support or other service-oriented customer facing role.
  • you’re experienced in writing support / tech-focus content.
  • You’ve got a knack for web technologies and server administration.
  • You have Linux systems administration knowledge.
  • You know at least one programming language, preferably PHP or Javascript.
  • You have working knowledge of LAMP environments.
  • You have working knowledge of Docker and ideally also Kubernetes.
  • You have some experience with Git.
  • You have experience with Passbolt products.
  • You enjoy diversity.
  • You have experience working in an international environment with a culturally diverse user community.
  • Fluent in English, both verbal and written and preferably one other language.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
Linux systems administrationPHPJavaScriptLAMPDockerKubernetesGittechnical writinguser acceptance testingbug reproduction
Soft skills
customer supportproblem solvingcommunicationcollaborationadaptabilitycultural awarenesssatisfaction focusdocumentation skillsservice orientationdiversity appreciation