Pass the Keys

Operations Manager

Pass the Keys

full-time

Posted on:

Location Type: Hybrid

Location: Oxford • United Kingdom

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Salary

💰 £29,000 - £31,000 per year

About the role

  • Manage the cleaning and maintenance schedules, allocating tasks to providers and ensuring timely service completion for all bookings.
  • Oversee daily operational coverage, responding to guest requests and efficiently managing check-in and check-out procedures.
  • Review new bookings to proactively plan and resource all operational requirements in advance.
  • Coordinate and schedule all maintenance tasks, ensuring minimal disruption to guests and clients.
  • Recruit, onboard and train new providers, ensuring they meet our high standards for service and professionalism.
  • Serve as the primary point of contact for all suppliers, managing communications, tracking hours, and reviewing performance.
  • Monitor supplier performance through data, feedback, and spot checks to drive continuous improvement.
  • Process and approve client and provider adjustments as required.
  • Implement and enforce quality standards through regular spot checks, property inspections, and adherence to detailed cleaning checklists.
  • Manage inventory for linen and guest consumables, coordinating orders to ensure properties are always well-stocked.
  • Ensure all properties comply with safety regulations by maintaining up-to-date safety certificates.
  • Oversee key control processes and conduct regular storage inspections to maintain security and organisation.
  • Oversee the operational setup of new properties during onboarding, including photography, initial cleaning, key handover, and health & safety checks.
  • Act as the primary escalation point for operational issues, managing and resolving guest and client resolution cases efficiently and professionally.
  • Respond thoughtfully to guest reviews, addressing feedback and implementing changes to improve future service.
  • Manage client and guest communication preferences related to property information and "Guest Success" initiatives.

Requirements

  • Proven experience in an Operations or Hospitality Management role.
  • Exceptional organisational and time-management skills, with demonstrable experience in complex scheduling.
  • Strong problem-solving abilities and a talent for handling escalations with a calm and professional demeanour.
  • Experience managing third-party contractors, suppliers, or a distributed workforce.
  • Excellent communication skills, both written and verbal.
  • Tech-savvy and comfortable using various software platforms and mobile apps for scheduling, communication, and task management.
  • A hands-on attitude and willingness to be in the field conducting inspections and meeting providers.
  • Experience in the short-term rental or property management industry (Desirable).
  • Familiarity with property management software (PMS) or ticketing systems (Desirable).
Benefits
  • A Global Vision: Join an ambitious company aspiring to be the global leader in short-let and holiday-let property management.
  • A Strong Company Culture: Our four core values—Drive, Evolve, Take Pride, and Together—guide everything we do.
  • Autonomy & Independence: We manage by results, not input. No micromanagement—just accountability and impact.
  • Professional Growth Opportunities: We encourage responsibility and development, allowing you to expand your skills as much as you can handle.
  • Flexible Work Arrangements: We understand the importance of work-life balance and support flexible scheduling where possible.
  • Competitive Salary: While there may be places that pay more, we offer competitive wages with strong career progression opportunities.
  • A Great Team: Work alongside inspiring colleagues in a supportive and collaborative environment.
  • UK-Specific Benefits: 22 days of holiday plus an extra day off for your birthday.
  • Pension scheme with salary sacrifice, matching contributions up to 7%.
  • Enhanced maternity pay—up to 90% of salary for six months.
  • Bonus scheme available after passing probation
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
operations managementschedulingquality standards enforcementinventory managementproperty inspectionsproblem-solvingclient adjustments processingsupplier performance monitoringtraining and onboardingsafety regulations compliance
Soft Skills
organizational skillstime-management skillscommunication skillscalm demeanorprofessionalismguest relationsescalation managementfeedback implementationteam leadershipadaptability
Certifications
safety certificates